Bridgette Kennedy
Calera,AL
Summary
Personable administrative professional dedicated to cultivating a positive customer experience by resolving issues with excellent customer service. Bringing a detail-oriented and decisive nature, with sound judgment, good multi-tasking abilities, effective computer skills, and a self-motivated nature. Proven ability to enhance productivity on a team or individually through effective communication and problem resolution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Executive Systems
Vestavia, AL
02.2022 - 01.2024
- Greeted visitors in a professional manner and provided general information about the company and services provided by the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained front desk and reception area in a neat and organized fashion.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by tenants.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service as needed, ensuring timely distribution.
- Handled incoming calls and directed callers to the appropriate tenant.
- Updated contact lists regularly when changes occur in tenant status or contact information.
- Proofread content for typo-free emails and documentation.
- Created spreadsheets in Microsoft Excel for record-keeping and proposals.
- Used voice recorder to transcribe legal documents.
Disease Intervention Program Supervisor (Retired)
Jefferson County Department of Health
Birmingham, AL
02.2006 - 07.2019
- Managed the work of Disease Intervention Specialists and Student Interns, ensuring thorough documentation through data integrity review, investigation techniques, and reporting of communicable diseases.
- Facilitated cooperative relationships with healthcare providers and institutions to promote timely reporting of notifiable diseases, in accordance with state regulations.
- Managed confidential databases through daily monitoring, ensuring accurate data entry and compliance with HIPAA guidelines for the secure sharing of health information.
- Conducted disease investigations through interviewing techniques, medical record abstraction, and medical testing.
- Collaborated with other departments within the organization, the Alabama Department of Public Health, and the Centers for Disease Control to ensure successful project completion.
- Prepared monthly reports summarizing key metrics related to program activities.
- Served as liaison between the organization and external partners including the ADPH, CDC, general public, medical staff and parents.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Coordinated logistics for activities and events.
- Monitored the health of patients, communicated with Manager, Medical Director and medical professionals and implemented preventive strategies to limit illness spread and ultimately eradicate disease transmission.
Education
Bachelor of Science - Biology
University of Alabama At Birmingham
Birmingham. ALBachelor of Science - Nuclear Medicine Technology
University of Alabama At Birmingham
Birmingham, ALMaster of Public Health (MPH) - Public Health
University of Alabama At Birmingham
Birmingham, ALSkills
- Medical terminology
- Research and Document management
- Confidentiality practices
- Written and verbal communication
- Office experience
- Excellent customer service
- Time management
- Team collaboration or independent
- Problem resolution
- Attention to detail
- Filing
- Data entry
- Multi-task
- Conflict mediation
- Strong interpersonal skills
- Staff management
- Report generation
- Records retrieval
- Letter preparation
- Computer skills
- Typing proficiency
- Patient care advocacy
- Meeting planning
- Microsoft Office Suite-Excel, Powerpoint
- Sensitive material handling
- Deadline oriented
- Self-starter
- Supervising staff
- Correspondence writing
- Multi-line phone proficiency
Certification
- BLS Certification, National CPR Foundation, April 2024 to April 2026
Timeline
Administrative Assistant
Executive Systems
02.2022 - 01.2024
Disease Intervention Program Supervisor (Retired)
Jefferson County Department of Health
02.2006 - 07.2019
Bachelor of Science - Biology
University of Alabama At Birmingham
Bachelor of Science - Nuclear Medicine Technology
University of Alabama At Birmingham
Master of Public Health (MPH) - Public Health
University of Alabama At Birmingham
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