Bridgette Lerche
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kaiser Permanente
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Loan Originator
Cardinal Financial
06.2021 - 08.2022
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Balanced NMLS licensing in 14 states
General Manager
Brew Belly
11.2018 - 06.2021
- Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
- Prepared and maintained reports, dashboards and monthly packages.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Managed inventory storage in clean and organized fashion.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
General Manager
Full On Craft Eats & Drinks
02.2018 - 12.2018
- Facilitated open communication channels between team members and upper management regarding personnel concerns or suggestions for process improvements.
- Prepared and maintained reports, dashboards and monthly packages.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Verified accurate records and sufficient supplies by conducting monthly inventories of food, beverages, glassware and other materials.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
General Manager
Urban Bar-B-Que
03.2017 - 04.2018
- Managed budget implementations, employee reviews, training, schedules and inventory ordering.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Server Captain
Full On Craft Eats & Drinks
07.2014 - 03.2017
- Greeted and maintained relationships with regular customers.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Denver, CO06.2025
Skills
- Customer Service
- Active Listening
- Workforce Data Analysis
- Data Analysis
- Team Leadership
- Time Management
- Complex Problem-Solving
Timeline
Customer Service Representative
Kaiser Permanente
12.2022 - Current
Loan Originator
Cardinal Financial
06.2021 - 08.2022
General Manager
Brew Belly
11.2018 - 06.2021
General Manager
Full On Craft Eats & Drinks
02.2018 - 12.2018
General Manager
Urban Bar-B-Que
03.2017 - 04.2018
Server Captain
Full On Craft Eats & Drinks
07.2014 - 03.2017
Bachelor of Science - Business Administration
Colorado Technical University
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