Bridgette Neeley
Cantonment
Summary
Results-driven member service representative skilled in conflict resolution, active listening, and maintaining confidentiality. Proven ability to resolve member concerns effectively while ensuring a positive experience. Solid team player with an upbeat attitude always willing to learn and work with compassion and kindness.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Member Service Representative
Navy Federal Credit Union
Pensacola
02.2019 - Current
- Resolved member concerns through effective communication and problem-solving techniques.
- Maintained composure in challenging situations, ensuring effective conflict resolution.
- Ensured confidentiality of sensitive information in all communications.
- Demonstrated strong written and verbal communication skills to convey complex information.
Customer Support Specialist
Gulf Power
Pensacola
06.2012 - 02.2019
- Train new employees
- Effectively manage a high volume of calls
- Schedule, cancel, and maintain appointments
- Facilitate saftey meetings
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
Customer Service Representative
American Water Works Company
Pensacola
10.2006 - 06.2012
- Managed team members and set up daily goals/tasks
- Assisted customers with inquiries regarding water services and billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Science - Emergency Medical Technician
Pensacola State College
Pensacola, FL12-2006
Associate of Applied Science - Criminal Justice
Pensacola State College
Pensacola, FL05-2004
Skills
- Verbal and written communication
- Problem-solving aptitude
- Active listening
- Escalation handling
- Information security and confidentiality
- Call handling
- Data entry
- Ability to maintain composure in challenging situations
- Computer skills
Languages
English
Professional
Certification
Certified Emergency Medical Technician
References
References available upon request.
Affiliations
Northwest Florida Trauma Intervention Program (TIP)
Accomplishments
Top Performer Award for Post Call Surveys January 2025-December 2025
Timeline
Member Service Representative
Navy Federal Credit Union
02.2019 - Current
Customer Support Specialist
Gulf Power
06.2012 - 02.2019
Customer Service Representative
American Water Works Company
10.2006 - 06.2012
Associate of Science - Emergency Medical Technician
Pensacola State College
Associate of Applied Science - Criminal Justice
Pensacola State College