Bridgette Felgenhauer
Bakersfield,Kern
Summary
Scheduling and Business Office Specialist with exceptional organizational skills. many years of experience prioritizing office-related responsibilities. Brings enthusiasm and bubbly personality to table, while bringing compassion, patience and kindness to each individual patients situation.
Overview
21
21
years of professional experience
Work History
Business Office Specialist
Bristol Hospice
Bakersfield, California
11.2022 - Current
- Maintain up to date with work-related classes, such as PPE, exposure, work safety, etc.
- Prep any medical supplies that need to go out to patients throughout the day.
- Managed office operations to ensure smooth workflow and efficiency.
- Coordinated schedules and appointments for team members and clients.
- Maintained filing systems for records and documentation organization.
- Maintained accurate records of appointments and scheduling changes diligently.
- Fire Safety Protocol and Emergency Evaluation Plans
- Set up and run IDT with nurses and doctors to go over patients' current conditions and needs.
- Works with mortuaries and doctors to complete death worksheets and maintain attestations of all deceased patients.
Service Advisor
Bill Wright Toyota
Bakersfield, CA
11.2020 - 10.2022
- Provide a connection between customer and business by initiating maintenance and repair services for client vehicles.
- Maintained the organization's standards for ethical business practices by complying with policies and proper procedures, while exceeding customer relations.
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Build estimates of cost of repairs and provided them to customer, customers insurance or warranty company to get approval for repairs.
- Worked with insurance company by submitting supplemental if addition repairs are needed to be added to current estimate.
- Able to multitask by answering phones, closing repair orders and helping customers.
- Greet customers on drive and do walk around of vehicle with customers to point out any additional concern and to make sure the customer can address any concern they may have with their vehicle.
- Interpreted mechanical terminologies to customers as well as documenting concerns to pass onto technicians.
- Concurrently scheduled appointments, answered phones, prioritized workflow to obtain increased customer satisfaction and oversaw technicians to ensure time management and work efficiency.
Pain Management Therapist
Bristol Hospice
Bakersfield, CA
03.2019 - 11.2020
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Proficiently documents all care given and reports to clinical supervisor or clinical director and the organization personnel the patients response to treatment and any changes in condition.
Director of Child Development
Stay At Home Mom
Bakersfield, CA
09.2018 - 03.2019
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste.
- Managed multiple priorities from housekeeping, meal planning, child transportation to and from extracurricular activities, and ensured a safe environment.
- Delegated operational tasks to promote equal division of labor such as constructing chores charts and daily cleaning routines.
- Supervised and engaged children in age appropriate activities to children as young as newborn and as old as preteen.
TXM Service Advisor
Bill Wright Toyota
Bakersfield, CA
05.2017 - 09.2018
- Provide a connection between customer and business by initiating maintenance and repair services for client vehicles.
- Maintained the organization's standards for ethical business practices by complying with policies and proper procedures, while exceeding customer relations.
- Explained amount for expected services and provided detailed answers to customer questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Build estimates of cost of repairs and provided them to customer, customers insurance or warranty company to get approval for repairs.
- Worked with insurance company by submitting supplemental if addition repairs are needed to be added to current estimate.
- Able to multitask by answering phones, closing repair orders and helping customers.
- Greet customers on drive and do walk around of vehicle with customers to point out any additional concern and to make sure the customer can address any concern they may have with their vehicle.
- Interpreted mechanical terminologies to customers as well as documenting concerns to pass onto technicians.
- Concurrently scheduled appointments, answered phones, prioritized workflow to obtain increased customer satisfaction and oversaw technicians to ensure time management and work efficiency.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Certified Nurse Assistant
Bristol Hospice
Bakersfield, California
05.2005 - 03.2014
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization in patient rooms and common areas.
- Provided emotional support to patients and families during difficult times.
- Educated patients and families on health management and care routines.
- Trained new staff on procedures, safety protocols, and patient interaction techniques.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education
High School Diploma -
Kern Valley High School
Lake Isabella, CA06.2002
Some College (No Degree) - General Ed
Bakersfield College
Bakersfield, CASkills
- Data entry
- Call Center Operations
- Records management
- Service estimates
- Team/Staff Communication
- HIPPA Law Proficiency
- Time Management
- Strategic Planning and Analysis
- Client Communication
- Attention to Detail
- Ability to working independently
- Customer Relations
- Office and Sales Experience
- CPR certified
- Typing 40 WPM
- Event coordination
- Fundraising
- Google Docs and Microsoft Excel
- Negotiation
- Sales
- Hospice
- Scheduling
Affiliations
- Golden Empire Western Trojans Youth Cheer Program Coordinator 2025
- Golden Empire Western Trojans Varsity Cheer Coach 2025
- Golden Empire Western Trojans Sophomore Cheer Coach 2024
- Frontier Cheer Booster Vice President 2025
- Frontier Cheer Booster Secretary 2024
Timeline
Business Office Specialist
Bristol Hospice
11.2022 - Current
Service Advisor
Bill Wright Toyota
11.2020 - 10.2022
Pain Management Therapist
Bristol Hospice
03.2019 - 11.2020
Director of Child Development
Stay At Home Mom
09.2018 - 03.2019
TXM Service Advisor
Bill Wright Toyota
05.2017 - 09.2018
Certified Nurse Assistant
Bristol Hospice
05.2005 - 03.2014
High School Diploma -
Kern Valley High School
Some College (No Degree) - General Ed
Bakersfield College