Bridgette Robertson
West Palm Beach
Summary
Results-driven Operations Administrator skilled in streamlining processes and enhancing team communication. Achieved operational efficiency and increased productivity through expertise in logistics, staff training, and customer service. Focused on implementing effective solutions that drive operational success and improve customer satisfaction.
Overview
9
9
years of professional experience
Work History
Operations Administrator
FedEx
Riviera Beach, FL
11.2017 - Current
- Led cross-functional teams in executing strategic initiatives to optimize warehouse workflows and inventory management.
- Implemented process improvements that reduced operational delays and enhanced customer satisfaction ratings.
- Coordinated logistics support for inbound and outbound shipments, ensuring timely processing and compliance.
- Streamlined daily operations to enhance efficiency and accuracy in package sorting and delivery processes.
- Developed training materials and conducted sessions to mentor new staff on operational procedures and best practices.
- Analyzed data trends to identify areas for cost reduction and operational enhancement, presenting findings to senior management.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Supported P&D team by handling all administrative tasks.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Assisted in recruiting, hiring and training of team members.
Operations Coordinator
FedEx
Riviera Beach, FL
08.2021 - 05.2024
- Implemented process improvements that enhanced operational efficiency across multiple departments.
- Coordinated daily operations to ensure timely processing and delivery of shipments.
- Analyzed data reports to identify trends, driving informed decision-making within the team.
- Developed training materials for new staff, fostering a culture of continuous learning and support.
- Streamlined communication channels between teams, improving collaboration and workflow integration.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL05-2013
Skills
- Written communication
- Software proficiency
- Scheduling coordination
- Quality assurance
- Policy enforcement
- Client communication
- Compliance management
- Microsoft Office trained
- Team Training
- Staff development
- Teamwork and collaboration
- Attention to detail
- Time management
- Multitasking Abilities
- Problem-solving
- Decision-making
- Analytical skills
- Organizational skills
- Dependability
- Problem-solving abilities
- Clear communication
- Decision-making
Timeline
Operations Coordinator
FedEx
08.2021 - 05.2024
Operations Administrator
FedEx
11.2017 - Current
High School Diploma -
Palm Beach Gardens High School
Peak All Star, Culture Value Award, Admin of the Quarter
Owning outstanding,
Providing exceptional contributions during peak season.