Bridgette Robertson Hickey
Decatur ,GA
Summary
Dedicated professional with a strong background in child development and team leadership. Proven ability to enhance student engagement and implement effective programs fostering a collaborative environment. Committed to promoting safety and positive relationships, ensuring a supportive atmosphere for all/
Overview
2027
2027
years of professional experience
Work History
After-School Teacher
Faces Learning Center
Stockbridge, Georgia
07.2025 - 07.2026
- Supervised daily activities, ensuring safe and a safe and supported environment for all students.
- Organized recreational activities that encouraged physical fitness and social skills development.
- Redirected inappropriate behavior and implemented program discipline system to guide proper student behavior.
- Assisted in implementing educational programs tailored to diverse learning needs.
- Fostered positive relationships with students, promoting collaboration and teamwork.
Paraprofessional
Sheltering Arms Early Education & Family Centers
Atlanta, Georgia
07.2017 - 07.2026
- Supported classroom activities by assisting teachers in lesson preparation and student engagement.
- Developed and maintained classroom materials ensuring resources were organized and readily available for use.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Food Service Worker
Sheltering Arms Children and Family Services
Atlanta, Georgia
07.2017 - 07.2026
- Followed safety protocols while handling food items and kitchen equipment.
- Engaged positively with children during mealtimes, promoting healthy eating habits, and social interaction.
- Participated in training sessions to enhance skills in food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Customer Service Manager
Kroger
Atlanta, Georgia
1981 - 2021
- Led customer service team to enhance operational efficiency and improve response time.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and mentored associates on performance-oriented strategies and customer service techniques, fostering skill development and enhancing service quality.
- Recruited, interviewed, and hired employees, implementing a mentoring program to promote positive feedback and engagement.
- Coordinated scheduling for customer service representatives to optimize workflow and ensure adequate coverage.
- Verified cash levels in checkout drawers in checkout stations to verify adequate cash supply
- Opened and closed the location and monitored shift changes to uphold successful operations strategies and maximize business hours.
Education
Associate of Arts - Early Childhood Education
Atlanta Technical College
Atlanta, GA05-2015
Associate of Arts - Psychology
Troy University
Troy, AL05-2013
Skills
- Child development
- Student engagement
- Behavior management
- Activity organization
- Effective communication
- Team Leadership
- Cash handling
- Cash processing
- Work ethic
Timeline
After-School Teacher
Faces Learning Center
07.2025 - 07.2026
Paraprofessional
Sheltering Arms Early Education & Family Centers
07.2017 - 07.2026
Food Service Worker
Sheltering Arms Children and Family Services
07.2017 - 07.2026
Customer Service Manager
Kroger
1981 - 2021
Associate of Arts - Early Childhood Education
Atlanta Technical College
Associate of Arts - Psychology
Troy University