Provided passenger assistance, collected fares and offered schedule and route information.
Operated with safety and skill to avoid accidents and delays.
Transported customers to and from Miami FL.
Customer Service Representative
Road America
02.2005 - 01.2025
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Inbound customer service assisted customer with road side emergency assistance; 911 emergency assistance, gas tow truck-flat beds, and flat tires
Answered constant flow of customer calls with minimal wait times. Such as necessary information to customers at nearest gas stations, hospitals, and restaurants.
Reported to supervisor regarding all safety protocols dealing with the customers we serviced.
Material Handler
KLX Aerospace Solutions
06.2012 - 04.2019
Transported inventory items to appropriate locations.
Sending and receiving emails from customers
Kept storage areas organized, clean and secure to fully protect company assets.
Counting and processing orders for airplane parts
Material Handler
Boston Scientific
02.2005 - 09.2011
Making proximal brazing and distal brazing
Inventory inspection wire components
Handled various product material
Grinding and Polishing coil wire
Customer Service Representative
PRECISION RESPONSE CORPORATION
02.2001 - 05.2003
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Customer Service and Data Entry
Handle responsibilities of entering information from a variety of sources into a computer database
Answered multi-line telephone calls, routed calls, and took accurate messages
Trained new hires
Handle the tasks of verifying and entering company transactions
Attention to detail with good typing skills
Comprehensive Knowledge of handling clerical and administrative tasks
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL
Skills
Air Plane part skills
Medical device skills
Strong knowledge of keyboarding and basic computer applications like word processing and spreadsheets software
Excellent Communications skills
Superior with support services
Ability to prioritize and remain focused on the essence of an issue
Skilled at learning new concepts quickly while working well under pressure
ESE Paraprofessional at NORTH MIAMI BEACH HIGH SCHOOL (Miami Dade County Public School)ESE Paraprofessional at NORTH MIAMI BEACH HIGH SCHOOL (Miami Dade County Public School)
Lead Guest Support Specialist / Security Officer at Miami Dade County PROS - Zoo MiamiLead Guest Support Specialist / Security Officer at Miami Dade County PROS - Zoo Miami