Summary
Overview
Work History
Education
Skills
Timeline
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BRIDGETTE WELLS

Hazelwood,MO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Equifax
St. Louis, MO
01.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Gathered customer feedback through surveys and used the data to improve customer service.`
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Manager

First Cash
St. Louis, Missouri
03.2013 - 12.2021
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored budgets and expenditures to ensure cost-eff
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.

Education

Bachelor of Science - Accounting

University of Phoenix
St Louis, MO
08-2015

Skills

  • Data Entry
  • Inbound and Outbound Calling
  • Complaint resolution
  • CRM Software
  • Staff Training
  • Problem Resolution
  • Escalation management

Timeline

Customer Service Representative

Equifax
01.2022 - Current

Manager

First Cash
03.2013 - 12.2021

Bachelor of Science - Accounting

University of Phoenix

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BRIDGETTE WELLS