Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridgette Woolridge

Aurora,IL

Summary

Dynamic professional with a proven track record in customer relations and operational efficiency, notably as General Manager at CubeSmart Self Storage. Expert in conflict resolution and relationship building, I successfully enhanced sales and employee satisfaction while implementing strategic initiatives that drove profitability and fostered loyalty.

Overview

14
14
years of professional experience

Work History

Owner/Operator

Glossy Sweet Treats
01.2020 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.

Independent Contractor

Amazon
10.2017 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Operated vehicle safely in highly congested areas with no traffic violations.

General Manager

CubeSmart Self Storage
05.2011 - 05.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

High School Diploma -

Downers Grove North High School
Downers Grove, IL
05-1995

Skills

  • Customer service understanding
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution

Timeline

Owner/Operator

Glossy Sweet Treats
01.2020 - Current

Independent Contractor

Amazon
10.2017 - Current

General Manager

CubeSmart Self Storage
05.2011 - 05.2023

High School Diploma -

Downers Grove North High School

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