Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIDGIT MURPHY-BOYD

Los Angeles,CA

Summary

I am a dedicated and hardworking individual who is always eager to learn new skills and grow professionally. I thrive in environments where I can expand my knowledge and continually develop my skill set. Additionally, I excel in customer service, always ensuring that customers receive the best experience and support.

Overview

8
8
years of professional experience

Work History

TAP Specialist

Metro
10.2024 - Current
  • Assist patrons riding the metro
  • Assist patrons with buying TAP cards
  • Answer questions regarding TAP, TAP App, and mobile TAP
  • Give directions
  • Check TAP machines, surrounding gates and emergency exits and report any issues
  • Assist patrons with special events, I.E patrons riding the trains or buses to commute to football games, soccer games and concerts

Manager

Stark Studio
06.2020 - 10.2024
  • Managed and motivated employees to be productive and engaged in work
  • Maintained professional, organized, and safe environment for employees and patrons
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Onboarded new employees with training and new hire documentation
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
  • Developed and maintained relationships with customers and suppliers through account development
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

Nanny

J. Pare & J. Cohen
03.2017 - 03.2020
  • Prepared meals and snacks for children based on dietary guidelines
  • Assisted with light housekeeping duties as well as running errands
  • Organized and cleaned home after activities by picking up toys and straightening up play room
  • Built positive and nurturing environments to support child social and emotional growth
  • Supported children in play activities, meals, and snacks, hygiene and socialization
  • Monitored schedules to maintain sleeping, eating, and school schedules for children
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
  • Engaged with children on age-appropriate level

Education

Esthetician License -

Citrus College
Glendora, CA
07.2024

High School Diploma -

Pasadena High School
Pasadena, CA
06.2012

Skills

  • Customer Implementation
  • Business Development
  • Project Management
  • Focus Group Facilitation
  • Employee Performance Evaluations
  • Verbal and Written Communication
  • Business Administration
  • Training Programs
  • Sales Expertise
  • Vendor Coordination
  • Team Leadership
  • Providing Feedback
  • Maintaining Clean Work Areas

Timeline

TAP Specialist

Metro
10.2024 - Current

Manager

Stark Studio
06.2020 - 10.2024

Nanny

J. Pare & J. Cohen
03.2017 - 03.2020

High School Diploma -

Pasadena High School

Esthetician License -

Citrus College
BRIDGIT MURPHY-BOYD