BRIDGIT MURPHY-BOYD
Los Angeles,CA
Summary
I am a dedicated and hardworking individual who is always eager to learn new skills and grow professionally. I thrive in environments where I can expand my knowledge and continually develop my skill set. Additionally, I excel in customer service, always ensuring that customers receive the best experience and support.
Overview
8
8
years of professional experience
Work History
TAP Specialist
Metro
10.2024 - Current
- Assist patrons riding the metro
- Assist patrons with buying TAP cards
- Answer questions regarding TAP, TAP App, and mobile TAP
- Give directions
- Check TAP machines, surrounding gates and emergency exits and report any issues
- Assist patrons with special events, I.E patrons riding the trains or buses to commute to football games, soccer games and concerts
Manager
Stark Studio
06.2020 - 10.2024
- Managed and motivated employees to be productive and engaged in work
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Onboarded new employees with training and new hire documentation
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Developed and maintained relationships with customers and suppliers through account development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Nanny
J. Pare & J. Cohen
03.2017 - 03.2020
- Prepared meals and snacks for children based on dietary guidelines
- Assisted with light housekeeping duties as well as running errands
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Built positive and nurturing environments to support child social and emotional growth
- Supported children in play activities, meals, and snacks, hygiene and socialization
- Monitored schedules to maintain sleeping, eating, and school schedules for children
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Engaged with children on age-appropriate level
Education
Esthetician License -
Citrus College
Glendora, CA07.2024
High School Diploma -
Pasadena High School
Pasadena, CA06.2012
Skills
- Customer Implementation
- Business Development
- Project Management
- Focus Group Facilitation
- Employee Performance Evaluations
- Verbal and Written Communication
- Business Administration
- Training Programs
- Sales Expertise
- Vendor Coordination
- Team Leadership
- Providing Feedback
- Maintaining Clean Work Areas
Timeline
TAP Specialist
Metro
10.2024 - Current
Manager
Stark Studio
06.2020 - 10.2024
Nanny
J. Pare & J. Cohen
03.2017 - 03.2020
High School Diploma -
Pasadena High School
Esthetician License -
Citrus College
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