Summary
Overview
Work History
Education
Skills
Timeline
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Brighid Lessard

Fort Mill,SC

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience

Work History

Hostess Coach

Napa At Kingsley
11.2021 - 01.2024
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Streamlined training process for new hostesses, reducing onboarding time significantly.
  • Developed training materials to standardize hostess procedures, ensuring consistency in service.

Barista

Dunkin' Donuts
05.2020 - 11.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Developed customized training programs tailored to individual barista needs and skill levels.

Education

High School Diploma -

Nation Ford High School
Fort Mill, SC
05.2023

Skills

  • Customer Service
  • Guest Complaint Resolution
  • Exceptional Communication
  • Seating Arrangements
  • Reservations Management
  • Leadership Experience
  • Opening and Closing Duties
  • POS Systems
  • Beverage Preparation
  • Conversant in spanish
  • New Hire Training
  • Order Taking

Timeline

Hostess Coach

Napa At Kingsley
11.2021 - 01.2024

Barista

Dunkin' Donuts
05.2020 - 11.2022

High School Diploma -

Nation Ford High School

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Brighid Lessard