Brie Cooley

Work History

Self Employed Web

Saline, MI

03.2011 - 08.2021

Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
Maintained Budget
Home educated five children
Managed all aspects of running the home
Coordinated daily and weekly schedules to make sure everyone was on-time and efficient

Midwest Financial Credit Union

Ann Arbor, MI

05.2007 - 03.2011

Monitored daily operations and supported Branch Manager in necessary duties.
Provided bank leadership in absence of branch manager.
Built client rapport through frequent individualized recommendations for financial products and services.
Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
Planned work schedules to maintain adequate staffing levels.
Verified cash by balancing cash drawers and maintaining cash count records.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Ann Arbor Benefit Administrators

Ann Arbor, MI

02.2000 - 09.2006

Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
Analyzed employment-related data and prepared reports.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Evaluated competitor, legislative and collective bargaining trends to make effective decisions about benefits and compensation structuring.

Radiance Beauty Lab

Ann Arbor, OH

08.2021 - Present

Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
Maintained meticulous records to document client information.
Hired, led and provided performance management for spa employees.
Documented client records and information.
Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
Oversaw spa renovation, coordinated with vendors and managed transactions.
Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
Recruited, trained and monitored performance for [Number] employees.
Used social media content on Instagram, Facebook and LinkedIn to build revenue.
Facilitated strategic business-building partnerships with [Number] professional beauty brands.
Set up patient rooms and sterilized equipment.
Educated clients on skin care procedures and products.
Conducted private client consultations.