Brie Platt
Hanover
Summary
Driven Retail Sales Manager with proven experience in maximizing sales, improving customer satisfaction, and driving operational improvements. Possess strong leadership skills, coupled with the ability to train and motivate staff to exceed targets. Have consistently made significant impacts in previous roles through strategic planning and execution of effective sales and marketing campaigns.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
2027
2027
years of post-secondary education
Work History
Retail Sales Manager
Premier Wireless
Marysville
07.2022 - Current
- Managed daily operations of retail store and ensured optimal customer experience.
- Trained and supervised sales associates on product knowledge and customer service techniques.
- Developed and implemented sales strategies to drive store performance and engagement.
- Analyzed sales data to identify trends and adjust inventory management accordingly.
- Conducted regular staff meetings to communicate goals, updates, and expectations clearly.
- Maintained visual standards by organizing merchandise displays consistently throughout the store.
- Created weekly and monthly reports on store performance and sales objectives.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Resolved conflicts between customers and staff members in a professional manner.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Planned promotional events such as in-store discounts or special offers.
- Researched current trends in the retail industry to stay competitive.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Coordinated with other departments within the organization.
Retail Sales Associate
Premier Wireless
Marysville
05.2021 - 07.2022
- Provided excellent customer service to enhance shopping experience.
- Assisted customers in selecting wireless plans and devices.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on device features and promotions effectively.
- Addressed customer inquiries and resolved issues promptly.
- Participated in training sessions to improve product knowledge and sales techniques.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
- Operated point-of-sale systems accurately to process payments from customers.
- Addressed customer questions and concerns regarding products and services.
- Demonstrated product features to customers.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Cross-sold products and services to increase average transaction value.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
Kansas GED Program
Marysville, KS04-2026
Skills
- Customer service
- Sales strategies
- Team leadership
- Data analysis
- Performance evaluation
- Decision-making
- Customer engagement
- Employee performance management
- Driven work ethic
- Follow-up calls
- Account management
- Upselling strategies
- Sales expertise
- Detail-oriented
Accomplishments
- Top Sales Associate
- Outstanding Leadership
References
References available upon request.
Timeline
Retail Sales Manager
Premier Wireless
07.2022 - Current
Retail Sales Associate
Premier Wireless
05.2021 - 07.2022
Kansas GED Program