BRIEANNA SIDBERRY
8714 Sandy Ridge Loop Wilmington,NC
Summary
Detail-oriented and people-focused professional with extensive experience in tax law enforcement, team leadership, customer service, and recruitment. Strong background in managing complex programs and providing services aimed at supporting compliance and improving employee performance. Deep understanding of compliance with state and federal regulations, program management, budget preparation, and personnel management. Demonstrated success in developing and executing testing programs to optimize employee capabilities.
Overview
11
11
years of professional experience
Work History
Revenue Officer GS 1169-11/1 (hired 7/15/2023)
Internal Revenue Services
07.2023 - Current
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Collecting delinquent federal taxes and securing deliquent returns.
- Counsel taxpayers on their depositing, tax filing, and payment obligation.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Conduct interviews with taxpayers.
Store Lead Manager
Walmart
11.2022 - 07.2023
- Oversaw staff training programs to improve product knowledge, selling techniques, and customer service skills.
- Performed onboarding of employees.
- Supported the recruitment process.
- Ensured positive candidate hiring experience.
- Conducted pre employment process including background checks, references, and drug tests.
- Collaborated with other store managers to share best practices, streamline processes, and optimize resources across locations.
- Fostered a positive work environment, leading to increased employee retention and reduced turnover rates.
- Managed staffing levels to ensure optimal coverage during peak periods without sacrificing efficiency or quality of service.
Revenue Officer
North Carolina Department of Revenue
08.2021 - 11.2022
- Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters.
- Adjust accounts based on research or documents provide by taxpayer.
- Assist and educate all taxpayers to promote compliance with State revenue laws.
- Enforce North Carolina's tax laws, including issuing garnishments, tax warrants, certicates of tax liability, levy warrants, and corporate suspension.
Sales Floor Team Lead / General Merchandise Associate
Walmart
08.2019 - 06.2021
- Trained new hires on company policies and procedures and ensuring they are aware of all changes.
- Monitoring inventory levels of all departments in order to ensure they are at appropriate levels.
- Keeping track of the financials that correspond with the total store.
- Performing clerical tasks such as answering phones, greeting customers, and processing paperwork.
- Served as a primary source to provide day to day answers to employees inquires on policies, leave, and vacation.
- Determined the needs of customers.
- Assisted in performance development of associates.
Sales Associate
Walmart
01.2017 - 08.2019
- Greeted and assisted customers with positive attitude.
- Helped customers find products and assisted customers in buying journey.
- Kept shelves stocked and areas clean and safe.
- Monitored food and mechandise quality.
- Adhere to polices and guidelines set my corporate and upper management.
Sales Associate
Walmart
07.2014 - 01.2017
- Acknowleded customer needs and resolved customer issues and concerns.
- Sorted and stocked merchandise appropriately on the sales floor.
- Maintained a clean, neat, and member-ready area.
- Worked in compliance with corporate guidelines.
Education
MBA - Business Administration And Management
East Carolina University
Greenville, NC12.2020
BS of Science in Healthcare Administration - Health Administration
Fayetteville State University
Fayetteville, NC12.2017
Highschool Diploma -
Topsail High School
Hampstead, NC06.2011
Skills
- Training and performance management
- Recruiting
- Onboarding
- Conflict resolution
- Labor laws & regulatory compliance
- Adaptability
- Critical Thinking
- Accounting
- Professional Phone Etiquette
- Written & Verbal Communication
- Project management
- Training and development
- Strategic planning
- Operations development
- Data analysis
- Labor laws
- Accounting/accounting audit
- Customer Success Management
Timeline
Revenue Officer GS 1169-11/1 (hired 7/15/2023)
Internal Revenue Services
07.2023 - Current
Store Lead Manager
Walmart
11.2022 - 07.2023
Revenue Officer
North Carolina Department of Revenue
08.2021 - 11.2022
Sales Floor Team Lead / General Merchandise Associate
Walmart
08.2019 - 06.2021
Sales Associate
Walmart
01.2017 - 08.2019
Sales Associate
Walmart
07.2014 - 01.2017
MBA - Business Administration And Management
East Carolina University
BS of Science in Healthcare Administration - Health Administration
Fayetteville State University
Highschool Diploma -
Topsail High School
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