Brieanna Amsberry
Salem
Summary
Dynamic Service Advisor at Caliber Collision with a proven track record in exceeding sales targets and enhancing customer satisfaction. Skilled in vehicle assessment and complaint resolution, I foster strong client relationships while managing multiple priorities. Recognized for meticulous attention to detail and a goal-oriented mindset, ensuring quality service delivery.
Knowledgeable Service Advisor with a solid background with insurance partners like GEICO, USAA, Country Financial, Safeco and more, delivering high-quality customer service and resolving automotive issues efficiently. Successfully guiding clients through the repair processes while ensuring their complete satisfaction. I aim to demonstrated expertise in diagnostics and repair coordination, to fostering strong client relationships and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
07.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintain account relationships with insurance partners based from DRP and non-DRP guidelines.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Write accurate repair estimates and quotes for clients and insurance.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Other duties as needed.
Delivery Driver
Amazon
01.2022 - 07.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Equine Caretaker
West Hills Stable
12.2021 - 12.2022
- Assisted with veterinary visits for routine checkups, vaccinations, and emergency treatments.
- Maintained a safe and clean environment for horses, resulting in reduced injuries and accidents.
- Administered prescribed medications to ensure optimal health of each equine under care.
- Monitored horse behavior closely to identify any potential health issues or changes in temperament.
- Coordinated routine maintenance activities for groundskeeping equipment like forklift, tractors, and mowers to prevent breakdowns affecting operations efficiency.
Cleaning Professional
Serenity Cleaning Solutions
02.2019 - 05.2020
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings and residential homes.
- Enhanced customer satisfaction by maintaining a clean and sanitary environment in both private residences and commercial properties.
- Assisted in reducing costs by monitoring equipment usage and identifying opportunities for preventative maintenance.
- Boosted company reputation through exceptional attention to detail in all aspects of the cleaning process.
Final Detail
Forest River Cargo
05.2016 - 01.2019
- Paid attention to detail to ensure trailers meet quality standards before shipping.
- Cleaning interior and exterior, applying finishing touches, addressing any final stage imperfections and completing inspections to ensure the trailer is ready for the final inspection and delivery.
- Fallowing all safety guidelines and using appropriate personal protective equipment during work.
- Other duties as needed.
Education
GED -
Dallas High School
Dallas, ORSkills
- Customer service
- Multitasking and organization
- Complaint resolution
- Vehicle assessment
- Goal-oriented mindset
- Workflow management
- Data processing
- Repairs scheduling
- Documentation and reporting
- Data entry
- Quality control
- Tech-Savvy
Certification
I-CAR
Languages
English
Professional Working
Timeline
Service Advisor
Caliber Collision
07.2023 - Current
Delivery Driver
Amazon
01.2022 - 07.2023
Equine Caretaker
West Hills Stable
12.2021 - 12.2022
Cleaning Professional
Serenity Cleaning Solutions
02.2019 - 05.2020
Final Detail
Forest River Cargo
05.2016 - 01.2019
GED -
Dallas High School
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