Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brieanna Bellin

Inverness

Summary

Results-driven Account Manager with 4 years of experience managing a $4M book of business and a proven track record of client retention and satisfaction. Successfully retained over 250 clients while maintaining an 85% Customer Satisfaction (CSAT) score. Highly client-focused with a talent for identifying creative, resolution-based solutions that drive upsells and long-term account growth. Adept at building strong client relationships, resolving complex challenges, and delivering value that aligns with both client goals and business objectives.

Overview

7
7
years of professional experience

Work History

Account Manager

PropLogix
08.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly
  • Maintained 92% average client retention rate by providing exceptional customer service and anticipating client needs
  • Expanded book of business by an average of 30% YoY, consistently exceeding quotas
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
  • Cultivated long-term relationships with key stakeholders in the North/Central Florida area, fostering trust and loyalty among clients
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs
  • Leveraged CRM tools (Hubspot, Netsuite, ChurnZero, SalesForce) to maintain accurate records of client interactions and identify at-risk accounts through diligent monitoring
  • Negotiated contracts with a focus on maximizing profit while ensuring client satisfaction

Customer Success Manager

City Lien Search
06.2019 - 08.2021
  • Assisted customers with onboarding and product setup to foster successful adoption and usage
  • Established strong relationships with key customers, building trust and loyalty through transparency and consistent communication
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Implemented a transition plan and coordinated with internal departments to ensure acquisition by PropLogix was successful

Property Analyst

City Lien Search
03.2018 - 06.2019
  • Conducted due diligence investigations for prospective acquisitions, mitigating potential risks and ensuring informed decision-making
  • Enhanced client satisfaction with timely and accurate property analysis reports
  • Maintained high work volume and tight deadlines
  • Developed comprehensive knowledge of products and services to provide accurate information to customers.

Education

Associate of Arts -

Palm Beach State College
Lake Worth, FL
12-2014

Skills

  • Experience with HubSpot, NetSuite, Salesforce, and ChurnZero
  • Pipeline management
  • Contract negotiations to maximize profitability
  • Client relationship management
  • Customer retention

Timeline

Account Manager

PropLogix
08.2021 - Current

Customer Success Manager

City Lien Search
06.2019 - 08.2021

Property Analyst

City Lien Search
03.2018 - 06.2019

Associate of Arts -

Palm Beach State College

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