Brieanna Davis
Waterford,PA
Overview
9
9
years of professional experience
Work History
Provider Services Representative
United Healthcare Group
Hamburg, NY
02.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Prevented key account losses by researching discrepancies and correcting problems.
Retail Sales Associate
CosmoProf
Hamburg, NY
03.2018 - 02.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
Hair Stylist Assistant
Pecoraro Salon
Lockport, NY
02.2017 - 03.2018
- Assisted hairstylist with washing, blow-drying and styling.
- Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
- Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
- Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
- Operated cash registers to receive payments from patrons.
- Bleached, dyed or tinted hair using applicator or brush.
Education
High School Diploma -
Lewiston Porter High School
Youngstown, NY06.2015
Cosmetology License - Cosmetology
Orleans Niagara Boces
Sanborn, NY06.2015
Skills
- Business Development
- Customer Service
- Product and Service Knowledge
- Issue and Complaint Resolution
- Call Volume and Quality Metrics
- Strong Analytical and Problem Solving Skills
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Computer Skills
Timeline
Provider Services Representative
United Healthcare Group
02.2022 - Current
Retail Sales Associate
CosmoProf
03.2018 - 02.2022
Hair Stylist Assistant
Pecoraro Salon
02.2017 - 03.2018
High School Diploma -
Lewiston Porter High School
Cosmetology License - Cosmetology
Orleans Niagara Boces