Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIEANNA FORREST

Milwaukee,WI

Summary

Customer service professional with experience in call center operations, healthcare communication, and administrative support. Certified in Medical Billing and Coding with strong skills in patient interaction, problem-solving, data entry, and HIPAA compliance. Currently preparing to begin Nursing School at Milwaukee Area Technical College in Fall 2026.

Overview

13
13
years of professional experience

Work History

Customer Care Representative

Associated Bank
Milwaukee, USA
06.2025 - Current
  • Handle high-volume customer inquiries while providing professional and empathetic support.
  • Assist with account servicing, billing concerns, payment processing, and issue resolution.
  • Maintain confidentiality and accuracy while documenting customer interactions across multiple systems.

Private Caregiver

Family Members
Jackson, USA
01.2023 - 01.2026
  • Assisted with medication management, appointments, and daily care needs for elderly family member.
  • Coordinated healthcare communication and household management.
  • Demonstrated compassion, organization, and multitasking in a full-time caregiving role.

Customer Service Representative

We Energies
Remote, USA
01.2020 - 01.2023
  • Managed customer accounts, billing concerns, and payment arrangements in a high-volume call center environment.
  • Maintained accurate records while delivering professional customer service and problem resolution.
  • Collaborated with emergency response agencies when necessary.

Additional Customer Service Experience

Dave & Buster's & El Greco
01.2013 - 01.2020
  • Experience in customer service, cash handling, team supervision, training, and fast-paced operations management.

Education

Nursing Program -

Milwaukee Area Technical College
09-2028

Medical Billing & Coding Certificate -

Peloton College
03.2025

Skills

  • Patient Communication
  • HIPAA Compliance
  • Medical Terminology
  • Epic Software
  • ICD-10-CM/CPT/HCPCS
  • Data Entry
  • Administrative Support
  • Microsoft Office

Timeline

Customer Care Representative

Associated Bank
06.2025 - Current

Private Caregiver

Family Members
01.2023 - 01.2026

Customer Service Representative

We Energies
01.2020 - 01.2023

Additional Customer Service Experience

Dave & Buster's & El Greco
01.2013 - 01.2020

Nursing Program -

Milwaukee Area Technical College

Medical Billing & Coding Certificate -

Peloton College
BRIEANNA FORREST