BRIEANNA ROBINSON
Columbia,MD
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
4
4
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
05.2022 - Current
- Increase profit by over $30,000 ytd
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Number 1 branch manager for fiscal year 22 & 23 &24
- Train and developed employees on customer relationship, management and selling strategies
- Achieve optimal levels of performance by consistently landing in the top half of the sales matrix all year around
- Achieved 92% customer service score for completely satisfied customer ytd
- Executed managerial tasks such as scheduling, maintaining customer contracts and invoices, training and evaluating employee performance
- Utilized forecasting tool for fleet planning
- Managed external customers' relative accounts and operated as the branch lead point of contact for negotiating agreements to maximize profits
- Conducted performance reviews for all employees and held individual meetings to discuss strength and area for improvement
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth by 10% ytd.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Assistant Manager Assistant
Enterprise Rent-A-Car
01.2021 - 05.2022
- Provided excellent customer service to help maintain an above average customer service score of 90%
- Increase operating profit by 50/ a car
- Increase over all Insurance Rate Profit by $2/car over corporate average
- Actively participated in training, coaching, and mentoring of management trainees and service agents
- Handled and assisted in the resolution of escalated customer service issues, maintaining customer loyalty and satisfaction
- Supervised 2 other satellite location.
Management Trainee
Enterprise Rent-A-Car
07.2020 - 01.2021
- Super Management Trainee (Fast Track MT program)
- Top 10/50 on sales matrices
- Best of Best Bwi Program rotation
- Top 3/15 on sales matrices for BWI rotation.
Education
Bachelor of Science - Business Administration
University of Maryland Eastern Shore
Princess Anne, MD12.2018
Skills
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Employee Development
- Operations Management
- Decision-Making
- Training and Development
- Sales professional
- Business Development
- Project Management
- Strategic Planning
- Performance Reviews
- Accounts Payable
Timeline
Branch Manager
Enterprise Rent-A-Car
05.2022 - Current
Assistant Manager Assistant
Enterprise Rent-A-Car
01.2021 - 05.2022
Management Trainee
Enterprise Rent-A-Car
07.2020 - 01.2021
Bachelor of Science - Business Administration
University of Maryland Eastern Shore
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