Brieanna Ware
Bolingbrook,IL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Amazon Delivery Driver
Amazon.com
Elgin, IL
05.2019 - Current
- Navigated routes with relevant map programs and GPS systems.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Operations Manager
Raptors AAU
06.2014 - Current
- Conducted introductory trainings for kids just starting in basketball
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
Assistant Project Manager
Aldridge Electric
, IL
05.2023 - 12.2023
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Developed project plans, identified resources and established deadlines.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Monitored budgeting activities by tracking expenditures and providing regular updates to management.
- Created and maintained detailed project documentation including schedules, budgets, change orders and invoices.
- Created project status presentations for delivery to customers or project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Conferred with project personnel to identify and resolve problems.
Fraud Specialist
JPMorgan Chase
09.2020 - 05.2022
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Participated in group discussions with team members to develop new ways to combat fraud.
Financial Representative
Honda Financial Services
05.2019 - 10.2020
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Researched state guidelines and statutory requirements to stay updated on new laws and applications for leased and retailed vehicles
- Received and posted payments to loan accounts.
Mortgage Servicing Specialist II (call Center)
Dovenmuehle Mortgage, Inc
09.2017 - 05.2019
- Assist with VIP label clients with 75 plus calls per day
- Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Barista
Starbucks
07.2015 - 05.2018
- Described menu items to customers and suggested products based on stated preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
Outbound /inbound Customer Service Representative
Familia Dental
12.2016 - 08.2017
- Verified, updated and entered patient information into system.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Loan Processor
AmeriCash Loans
04.2016 - 10.2016
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
- Managed conditions sent from underwriting departments.
- Stayed abreast of lending regulations, industry trends and market rates.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Calculated income, assets and liabilities to meet lender requirements.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Reviewed initial client documentation to structure and submit loan package.
Overnight Auditor
Planet Fitness
04.2016 - 06.2016
- Demonstrated proper use of workout equipment to help clientele avoid injuries.
- Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
- Organized and stocked supplies and answered phone and took messages.
- Greeted and assisted guests entering facility to provide general information and answer questions.
Coach
Kids First Sports Center
04.2015 - 06.2016
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
Receptionist/Admin Assistant
Lewis University/Loyola
08.2012 - 12.2014
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
Education
ComED CONSTRUCT Infrastructure Academy Program
Chicago, IL04.2023
Bachelor of Sports Management -
Lewis University
12-2014
Associate - Fitness And Nutrition
Robert Morris University
06-2012
Skills
- Microsoft Suite (10 years)
- Data Entry
- Eaglesoft/ Dentix
- Problem-Solving
- Customer Relationships
- Attention to Detail
- Efficiency and Time Management
Timeline
Assistant Project Manager
Aldridge Electric
05.2023 - 12.2023
Fraud Specialist
JPMorgan Chase
09.2020 - 05.2022
Amazon Delivery Driver
Amazon.com
05.2019 - Current
Financial Representative
Honda Financial Services
05.2019 - 10.2020
Mortgage Servicing Specialist II (call Center)
Dovenmuehle Mortgage, Inc
09.2017 - 05.2019
Outbound /inbound Customer Service Representative
Familia Dental
12.2016 - 08.2017
Loan Processor
AmeriCash Loans
04.2016 - 10.2016
Overnight Auditor
Planet Fitness
04.2016 - 06.2016
Barista
Starbucks
07.2015 - 05.2018
Coach
Kids First Sports Center
04.2015 - 06.2016
Operations Manager
Raptors AAU
06.2014 - Current
Receptionist/Admin Assistant
Lewis University/Loyola
08.2012 - 12.2014
ComED CONSTRUCT Infrastructure Academy Program
Bachelor of Sports Management -
Lewis University
Associate - Fitness And Nutrition
Robert Morris University
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