Brie Ann M. Marrese
Phillipsburg,NJ
Summary
Successful Customer Care Representative with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Representive
Raymour and Flanigan
07.2018 - Current
- Take payments (cash, debit, check, finance)
- Schedule deliveries
- Check stock of merchandize
- Daily reports (making sure orders are ready for delivery)
- Helped customers have an enhanced experience (in person and on phone)
- Took messages for everyone in the building
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Catering
Hamilton Farm Golf Course, Bev Cart
09.2017 - 07.2018
- Al cart, Banquet & Beverage Chart
- Provided friendly, courteous service to create memorable moments for guests.
- Stocked snacks and beverages
- Provided amazing interpersonal skills with members
- Waited patiently on members with orders
- Kept outstanding organization with any supplies
- Delivered catered food and supplies to facility for on-time set-up.
Front Desk Associate
Gold’s Gym Hackettstown
12.2017 - 04.2018
- Scanned members into the gym
- Answered phone calls immediately
- Took messages for the manager
- In charge of tanning salon and smoothie station
- Kept the gym clean with opening/closing shifts
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Cashier/food
Hot Dog Johnny’s, Buttsville
, NJ
01.2014 - 09.2017
- Maintained multitasking at a high pace
- Kept organization within the building
- Recommended fast mathematical skills with cash
- Operated cash register to process sales transactions, handle cash and make change.
- Entered food and beverage orders into system.
Education
Associate Of Arts -
Warren County Community College
Graduate - undefined
Belvidere High School
Skills
- Core Knowledge & Skill Areas
- Leadership Skills
- Ability to Inspire
- Effective Decision Making
- Sociable
- Dependability
- Organization
- Interpersonal Skills
- POS Systems and Ordering Platforms
- Call Documentation
- Needs Assessment
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
Accomplishments
- UCA National High School Finalist Champions 2012, 2013
- Gym
- Baking
- Traveling
- Spending time with my son, family, friends, and dog
- Cheerleading
- Health care
Certification
Certified First Responder / First Aid
Harmony Volunteer Fire Company
2015 Cheer Captain Belvidere High School
Timeline
Customer Care Representive
Raymour and Flanigan
07.2018 - Current
Front Desk Associate
Gold’s Gym Hackettstown
12.2017 - 04.2018
Catering
Hamilton Farm Golf Course, Bev Cart
09.2017 - 07.2018
Cashier/food
Hot Dog Johnny’s, Buttsville
01.2014 - 09.2017
Associate Of Arts -
Warren County Community College
Graduate - undefined
Belvidere High School
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