Briel Hill

• Oversee daily store operations and support team performance.
• Managed daily store operations and staff scheduling to ensure smooth workflow.
• Train and coach associates on customer service, sales, and company policies.
• Facilitated training for new team members on product knowledge to enhance customer service.
• Engaged customers to deliver exceptional service and resolve inquiries effectively.
• Resolve customer concerns and maintain a positive shopping experience.
• Manage cash handling, deposits, and register reconciliation.
• Assist with inventory management, merchandising, and loss prevention.

• Scheduled appointments and managed the front desk efficiently daily.
• Handled patient inquiries and resolved issues with professionalism.
• Scheduled patient appointments and maintained provider calendars.
• Verified insurance information and updated patient records.
• Answered phones and responded to patient inquiries professionally.
• Maintained confidentiality and HIPAA compliance.
• Supported providers with administrative and clerical duties.

• Provided individualized support to students with behavioral and developmental needs.
• Promoted a safe, structured, and supportive environment.

Security Officer | Allied Universal

[February/2022] – [August/2022]

• Conducted security patrols and monitored assigned properties.
• Responded to incidents and documented security concerns.
• Assisted visitors and employees while maintaining safety standards.

• Engaged customers through effective communication and product knowledge.
• Assisted clients in selecting appropriate insurance coverage options.
• Processed policy applications and maintained customer records accurately.
• Educated customers on insurance products and coverage options.
• Built customer relationships and generated sales opportunities.
• Maintained accurate records and policy documentation.
• Delivered excellent customer service while meeting sales goals.

• Coordinated daily store operations and supervised team activities.
• Assisted in managing daily store operations and staff scheduling.
• Trained employees to meet store performance goals and enhance team capabilities.
• Supported training initiatives for new team members on product knowledge.
• Engaged customers to provide exceptional service and address inquiries.
• Handled cash transactions and provided customer service to ensure smooth operations.
• Maintained visual merchandising and inventory standards.