Brielle Smith
Fort Worth,TX
Summary
Dynamic medical assistant with expertise in EHR systems and patient-centered care, honed at CareNow Urgent Care. Demonstrated excellence in optimizing clinic workflow and enhancing patient satisfaction. Skilled in phlebotomy and empathetic communication, contributing to a 20% increase in patient retention. Proven ability to collaborate effectively within multidisciplinary teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
CareNow Urgent Care
Hurst, TX
05.2024 - 08.2025
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Prepared examination rooms, ensuring compliance with safety and hygiene standards.
- Coordinated patient scheduling, enhancing clinic workflow efficiency.
- Educated patients on treatment plans and medication instructions to promote understanding.
- Collected and processed laboratory specimens for diagnostic testing with precision.
- Managed inventory of medical supplies, optimizing stock levels for operational needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Front Desk Receptionist
CareNow Urgent Care
Hurst, TX
11.2023 - 05.2024
- Greeted and assisted visitors, ensuring exceptional customer service and a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendar for staff, optimizing time management and workflow.
- Processed incoming and outgoing mail, ensuring timely distribution of important documents.
- Maintained front desk operations, keeping work area organized and presentable at all times.
- Collaborated with team members to enhance visitor experience through feedback implementation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Collected Type payments, processed transactions and updated relevant records.
Housekeeping Aide
Texas Harris Methodist Hospital
Fort Worth, TX
10.2022 - 09.2023
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Operated cleaning equipment, including vacuums and floor buffers, ensuring optimal performance.
- Assisted with inventory management of cleaning supplies and materials, ensuring adequate stock levels.
- Reported maintenance issues promptly to ensure a safe and pleasant environment for guests.
- Collaborated with team members to achieve daily cleaning objectives efficiently and effectively.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Prepared rooms with top-notch standards every time.
Warehouse Worker
Amazon
Fort Worth, TX
04.2021 - 08.2022
- Operated material handling equipment to efficiently transport goods within warehouse.
- Assisted in inventory management by accurately tracking stock levels and conducting regular counts.
- Collaborated with team members to ensure timely order fulfillment and shipment preparation.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Sales Associate
JCPenny Department Store
Fort Worth, TX
01.2017 - 08.2020
- Streamlined rack and shelf organization to enhance customer engagement and merchandise visibility.
- Executed cash transactions with precision, adhering to company cash handling protocols.
- Cultivated strong customer relationships to drive loyalty and encourage repeat purchases.
- Managed returns, exchanges, and refunds according to established store policies.
- Maintained a calm demeanor while addressing challenges in fast-paced environments.
- Restocked shelves and rotated stock regularly to improve product presentation and availability.
Education
High School Diploma -
Western Hills High School
Benbrook , Tx Kinesiology
Tarrant County College
Fort Worth, TXSkills
- HIPAA regulations adherence
- Scheduling appointments for patients
- Client service excellence
- Knowledge of medical terminology
- Monitoring vital signs effectively
- EHR and EMR proficiency
- Direct patient interaction skills
- Documentation of clinical information
- Focus on patient-centered care
- Data entry accuracy and efficiency
- Phlebotomy expertise
- Collaborative team player qualities
- Assistance with medical procedures
- Empathetic caregiving approach
- Certified in CPR techniques
- Administering immunizations
- Collection and processing of specimens
- Conducting patient assessments
- Execution of medical procedures
- Laboratory specimen handling skills
- Ethical professionalism standards
- Verification of insurance details
- Maintaining patient confidentiality
- Management of appointment schedules
- Coordination of patient care services
- Optimization of patient flow processes
- Techniques for sterilization practices
- First aid knowledge and application
- Inventory control for medical supplies
- Practices for equipment sterilization
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS- Basic life support
- CPR- Cardiopulmonary resuscitation
Timeline
Medical Assistant
CareNow Urgent Care
05.2024 - 08.2025
Front Desk Receptionist
CareNow Urgent Care
11.2023 - 05.2024
Housekeeping Aide
Texas Harris Methodist Hospital
10.2022 - 09.2023
Warehouse Worker
Amazon
04.2021 - 08.2022
Sales Associate
JCPenny Department Store
01.2017 - 08.2020
High School Diploma -
Western Hills High School
Kinesiology
Tarrant County College