Brielle Swartz
Newbury Park,CA
Summary
Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
10
10
years of professional experience
Work History
Service Advisor
Mercedes Benz of Thousand Oaks
Westlake Village, CA
05.2021 - Current
- Ensured that all customer inquiries were handled promptly and accurately.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Promptly responded to customer inquiries via phone, email or in person.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Service Advisor
Thousand Oaks Toyota
Thousand Oaks, CALIFORNIA
11.2018 - 05.2021
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Managed a team in a high-pressure environment
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
Cashier
Old New York Bakery & Deli
Newbury Park, CALIFORNIA
01.2015 - 01.2017
- Provided exceptional service as a waitress while ensuring timely and accurate deliveries to customers
- Maintained precise order details efficiently
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
associate degree - business administration
Moorpark College
07.2024
general educational development (ged) -
Newbury Park High School
06.2013
Skills
- Advanced use of Microsoft Office Suite (Excel, PowerPoint, Word)
- Workflow Management
- Conflict Resolution
- Listening Skills
- Repair Quality Inspections
- Handling Customer Complaints
- Records Maintenance
- Customer consulting
- Strong Work Ethic
- Exceptional organizational, technical, and detail-oriented skillset
- Experienced when dealing with customers and selling goods/services
Timeline
Service Advisor
Mercedes Benz of Thousand Oaks
05.2021 - Current
Service Advisor
Thousand Oaks Toyota
11.2018 - 05.2021
Cashier
Old New York Bakery & Deli
01.2015 - 01.2017
associate degree - business administration
Moorpark College
general educational development (ged) -
Newbury Park High School
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