Brielle Swartz
Newbury Park,CA
Summary
Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
10
10
years of professional experience
Work History
Service Advisor
Mercedes Benz of Thousand Oaks
Westlake Village , CA
05.2021 - Current
- Ensured that all customer inquiries were handled promptly and accurately.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Promptly responded to customer inquiries via phone, email or in person.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Service Advisor
Thousand Oaks Toyota
Thousand Oaks , CALIFORNIA
11.2018 - 05.2021
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Managed a team in a high-pressure environment
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
Cashier
Old New York Bakery & Deli
Newbury Park , CALIFORNIA
01.2015 - 01.2017
- Provided exceptional service as a waitress while ensuring timely and accurate deliveries to customers
- Maintained precise order details efficiently
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
associate degree - business administration
Moorpark College
07.2024
general educational development (ged) -
Newbury Park High School
06.2013
Skills
- Advanced use of Microsoft Office Suite (Excel, PowerPoint, Word)
- Workflow Management
- Conflict Resolution
- Listening Skills
- Repair Quality Inspections
- Handling Customer Complaints
- Records Maintenance
- Customer consulting
- Strong Work Ethic
- Exceptional organizational, technical, and detail-oriented skillset
- Experienced when dealing with customers and selling goods/services
Timeline
Service Advisor
Mercedes Benz of Thousand Oaks
05.2021 - Current
Service Advisor
Thousand Oaks Toyota
11.2018 - 05.2021
Cashier
Old New York Bakery & Deli
01.2015 - 01.2017
associate degree - business administration
Moorpark College
general educational development (ged) -
Newbury Park High School
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