Jithin Joseph
Atlanta,GA
Overview
5
5
years of professional experience
Work History
Service Advisor
AutoNation Nissan
04.2023 - Current
- Excelled in exceeding monthly sales targets, consistently achieving $85,000-$90,000 in the division
- Applied exceptional negotiation skills with customers, in-house operators, retail managers, and distribution departments
- Serve as the primary point of contact for inventory assortment modeling within the designated geographic region
- Regularly meet and communicate with stakeholders to stay informed about market trends, actual inventory movement, and gather feedback to refine inventory assortment (breadth/depth)
- Respond to inquiries regarding modeling methodologies, represent ownership in company-wide modeling discussions, and ensure the proper functioning of the modeling application
- Work closely with division inventory management to understand territory sales trends, ensuring the implementation of company-wide initiatives for supported stores and DCs
- Collaborate with category and field leadership to develop recommendations for inventory/assortment breadth and depth, including general updates
- Contribute to the overall supply chain by providing support and services to stores
- Prioritized and elevated the Customer Satisfaction Index (CSI) to ensure outstanding customer satisfaction
- Led strategic plans aligned with overall business objectives, demonstrating a strong business acumen.
Service Advisor
Sutherlin Nissan Automotive Group
10.2021 - 04.2023
- Managed and negotiated deals with customers, facilitating communication between various departments
- Maintained a high Customer Satisfaction Index (CSI) by consistently delivering exceptional service
- Identified growth opportunities, expanding product offerings in client catalogs to drive additional revenue
- The primary point of contact for inventory assortment modeling within a geographic region
- Meets/communicates with stakeholders on regular basis with respect to market trends, actual inventory movement, and incorporates feedback in inventory assortment
- Successfully managed e-commerce platform initiatives, concurrently handling special projects.
Assistant Service Manager
Fuccillo Nissan Automotive Group
02.2020 - 10.2021
- Generated and communicated reports, both internal and external, demonstrating strong analytical and reporting skills
- Collaborates and communicates with logistics technicians, customer service representatives, quality personnel, and others involved in the shipment and receipt of products about information related to the shipment
- Managed and trained a team of 4 service advisors, ensuring efficient delegation of roles and responsibilities
- Negotiated margin schedules for each client, showcasing financial acumen
- Owned the submission process of operations and development tickets internally
- Successfully sold recommended services to customers, maintaining healthy scores in industry-relevant indexes.
Sales Consultant
Crown Euro Cars
03.2019 - 02.2020
- Recognized as the highest-grossing salesperson per car and top salesperson of the month
- Promoted to a closer on deals, showcasing adaptability to new roles
- Represented Crown Euro Cars at the Mercedes Benz Elite Group Meeting in Tennessee
- Ensured customer service and satisfaction, consistently exceeding monthly sales goals
- Contributed to increased gross profits for AutoNation.
Education
Bachelor of Technology in BTech - Information Technology Management
State College of Florida-Manatee-Sarasota
Manatee, FL01.2017
Associate of Science in AS - Computer Programming
State College of Florida-Manatee-Sarasota
Manatee, FL01.2016
Skills
- Possesses general computer knowledge (Windows, Internet Explorer, folder hierarchy)
- Demonstrates highly proficient analytical skills, with a strong command of tools such as Excel
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Prior knowledge of inventory modeling applications
- Experience in SAP software
- Experience in modeling category lines, groups, and SKUs
- Data Entry
- Customer Service
- Service Recommendations
- Service Estimates
- Quality Control
- Cost Estimation
- Price Quoting
- Customer Retention
- CRM Software
- Documentation and Reporting
- Technical Support
- Process Improvements
- Listening Skills
Timeline
Service Advisor
AutoNation Nissan
04.2023 - Current
Service Advisor
Sutherlin Nissan Automotive Group
10.2021 - 04.2023
Assistant Service Manager
Fuccillo Nissan Automotive Group
02.2020 - 10.2021
Sales Consultant
Crown Euro Cars
03.2019 - 02.2020
Bachelor of Technology in BTech - Information Technology Management
State College of Florida-Manatee-Sarasota
Associate of Science in AS - Computer Programming
State College of Florida-Manatee-Sarasota
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