Brigid Nodonly
Parkton,MD
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
10
10
years of professional experience
Work History
Service Advisor
AutoNation Subaru
01.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Consistently met or exceeded positive survey results.
Contractor/ Claims Adjuster
Gallagher Basset
08.2023 - 11.2023
- Provide support for the clients injured workers
- Answer the injured workers inquiries via phone and email
- Making 3-point contacts with the client, their injured worker and the injured worker's doctor
- Maintaining and upkeeping notes and benefits for reassigned claims
- Learned how to work in a remote work environment.
Claims Investigator
Corvel/ Maryland Uninsured Employers Fund
12.2020 - 08.2023
- Investigate coverage for workers compensation insurance
- Make initial contacts to the claimant, claimants attorney, employer and insurer (if applicable)
- Working on a dedicated team
- Working with our client and our counsel to get files ready for hearings.
Claims Adjuster
Sedgwick
06.2018 - 11.2020
- Provide support for the clients injured workers
- Answer the injured workers inquiries via phone and email
- Making 3-point contacts with the client, their injured worker and the injured worker's doctor
- Maintaining and upkeeping notes and benefits for reassigned claims
- Working new claims as well
- Learned how to not only work independently and as a team
- Started out as a Claims Assistant and worked my up to a Claims Adjuster
- Obtained a certification as an IAP and as a Claims Adjuster.
Customer Service Representative
Under Armour
09.2016 - 05.2018
- Provide direct customer service support
- Progressed from the Phone Support team to Live Chat & Email customer support
- Provided escalation support to more junior team members
- Performed Product Returns Management
- Proficient in the use of SAP Enterprise Resource Management (ERP) System for supply chain and order management
- Customer service team member engaged in the transition from SAP to FMS ERP system
- Learned how to successfully work as a team
- Able to assist customers and new trainees with product knowledge.
Account Installations
Group Benefits Services, Inc.
08.2015 - 06.2016
- Review and analyze accounts
- Perform updates for benefit renewals
- Create New Accounts
- Comprehend and maintain knowledge of Health Insurance Provider information
- Accurately install each account/file in the system.
Customer Service Representative
TCC, LLC Maryland/ Money Map Press
08.2014 - 06.2015
- 1st level client phone calls
- Email correspondence support through Outlook
- Provide support for Money Map Press premium services
- Provided training to new associates or associates who needed help with our products and services
- Used Work Force Management software to support call center environment.
Education
B.S. Degree in Communications - Communications
Towson University
07.2026
Associate's Degree - General Studies
Community College of Baltimore County
06.2017
Information Technology Concentration
Salisbury University
05.2014
Hereford High School
05.2011
Skills
- Customer Service
- Sales
- Teamwork
- Problem Solving
- Time Management
- Priority Setting
- Microsoft Office products including: Word, Excel, Access, PowerPoint and Outlook
- Microsoft Operating Systems and Internet Explorer
- Basic SAP knowledge
- Web design / CSS and Java Script
- Strong writing skills
- Multitasking and Organization
- Strong Work Ethic
References
References provided upon request
Timeline
Service Advisor
AutoNation Subaru
01.2024 - Current
Contractor/ Claims Adjuster
Gallagher Basset
08.2023 - 11.2023
Claims Investigator
Corvel/ Maryland Uninsured Employers Fund
12.2020 - 08.2023
Claims Adjuster
Sedgwick
06.2018 - 11.2020
Customer Service Representative
Under Armour
09.2016 - 05.2018
Account Installations
Group Benefits Services, Inc.
08.2015 - 06.2016
Customer Service Representative
TCC, LLC Maryland/ Money Map Press
08.2014 - 06.2015
B.S. Degree in Communications - Communications
Towson University
Associate's Degree - General Studies
Community College of Baltimore County
Information Technology Concentration
Salisbury University
Hereford High School
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