Brielle A. Friedman
Fort Lauderdale,FL
Summary
Passionate Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Highly committed with hardworking mentality to maintain quality care and safety in all areas of resort management.
Overview
15
15
years of professional experience
Work History
General Manager
Lauderdale Pet Lodge
02.2013 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Consistently performed in top of company for capacity, profits, and animal safety.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored overall health of animals through daily observation and hands-on training.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Handled guest complaints and offered solutions to maintain high guest satisfaction rates.
- Maintained stretch projects involving creating developing business strategies for multiple struggling resorts within company
Intern
Miami Seaquarium- Animal Care
07.2012 - 01.2013
- Analyzed problems and worked with teams to develop solutions.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Educated visitors and staff on proper animal care and handling.
Cash Wrap Specialist
Aeropostale
07.2008 - 07.2012
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Masters of Science - Marine Biology
Nova Southeastern University
Fort Lauderdale, FL05.2013
Bachelor of Science - Marine And Freshwater Biology
University of New Hampshire
Durham, NH05.2009
Advanced Regents and Liberal Arts Diploma -
Shaker High School
Latham, NYSkills
- Personnel Management
- Teamwork and Collaboration
- Training and Development
- Customer Service
- Special Assignments
- Process Improvement Expertise
Accomplishments
- 2021 President's Silver Award- given to resorts in the top 15% of the company for EBIDTA growth
- 2022 President's Silver Award- given to resorts in the top 5% of the company for EBIDTA growth
- General Manager Mentor- Assigned to assist with growth and development of new resort leaders within the company
Timeline
General Manager
Lauderdale Pet Lodge
02.2013 - Current
Intern
Miami Seaquarium- Animal Care
07.2012 - 01.2013
Cash Wrap Specialist
Aeropostale
07.2008 - 07.2012
Masters of Science - Marine Biology
Nova Southeastern University
Bachelor of Science - Marine And Freshwater Biology
University of New Hampshire
Advanced Regents and Liberal Arts Diploma -
Shaker High School
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