Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brielle Johnson

Bath,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

McAlisters Deli
06.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.

Shipment Lead

Bath & Body Works
10.2020 - 01.2022
  • Reduced order processing time by optimizing workflows and improving overall team efficiency.
  • Increased customer satisfaction by overseeing accurate order fulfillment and providing regular status updates on shipments.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Streamlined inventory management processes, enabling more accurate forecasting of product availability and demand.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Engagement Lead Manager

Old Navy
03.2018 - 08.2020
  • Implemented process improvements for engagement management, resulting in increased efficiency and reduced time spent on administrative tasks.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Earned Employee of the Month twice in one year

Education

Associate of Applied Science - Microbiology

Lansing Community College
Lansing, MI
05.2024

High School Diploma -

Bath High School
Bath, MI
05.2020

Skills

  • Time Management
  • Organizational Skills
  • Staff Management
  • Verbal and Written Communication
  • Team Leadership
  • Staff Training and Development
  • Problem Solving and Decision Making
  • Quality Assurance

Certification

  • Certified in Microsoft Word and Microsoft Excel

Timeline

Shift Manager

McAlisters Deli
06.2021 - Current

Shipment Lead

Bath & Body Works
10.2020 - 01.2022

Engagement Lead Manager

Old Navy
03.2018 - 08.2020

Associate of Applied Science - Microbiology

Lansing Community College

High School Diploma -

Bath High School

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Brielle Johnson