Briellen Marlene Clapp
Fife Lake
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Manager/Server/Cashier
A&W
06.2018 - Current
- Supervised and performed all daily operations, ensuring seamless front and back-of-house service and customer satisfaction.
- Delivered exceptional dining experiences by efficiently serving customers in indoor restaurant and carhop settings.
- Facilitated training for all new front-of-house employees on service protocols and best practices.
- Other: Assisted with opening and closing procedures. Supported cooking and drink preparation tasks. Maintained cleanliness and sanitation standards. Helped manage stock levels and ensure proper organization of supplies.
Volunteering
National Honor Society, Interact Club and Personal
03.2020 - Current
- Demonstrated leadership and communication skills while periodically babysitting up to 4 children multiple days a week.
- Led initiatives for National Honor Society to support community engagement. Coordinated gift distribution for families in need. Oversaw tree planting and maintenance projects to enhance local environment.
- Oversaw member engagement and event organization as vice president of national honor society. Facilitated communication through emails and weekly text updates. Resolved member issues and provided support during volunteer activities.
- Assisted in managing social media accounts for Interact Club. Created engaging posts highlighting club activities. Collaborated with team to organize fundraisers and events. Supported initiatives related to recycling and solar power advocacy.
Education
K-12 -
Frankfort-Elberta Area Schools
06-2022
Psychology (BA) -
Southern New Hampshire University
09-2027
Skills
- Customer service proficiency
- Supervisory/management skills
- Cash register operation
- Food service
- Meal preparation
- Experience working with children
- Effective time management
- Commitment to continuous learning
Awards & Activities
Academic All State for the 2019 Division IV Cross Country State Finals., 3rd place in the 2019 Bruce Catton Essay competition., Elected to be in the Student Council for the 2018, 2019, and 2020 school years., Volunteered at the Student Leadership Board for my grade (2019-2022)., Perfect attendance award for the 2017-2018 and 2015-2016 school year., Assistant Editor of the 2020-2021 Frankfort High School yearbook., Accepted into National Honor Society (2021)., Nominated myself and voted in by members for National Honor Society Vice President (2022), Honors Band 2020 (participated as a 2nd chair clarinet)., Varsity Wrestling (2019 and 2020), Track and Field (2019 and 2020), Cross Country (2019 and 2020)., Member of the voluntary Frankfort High School Interact Club (2022).
Timeline
Volunteering
National Honor Society, Interact Club and Personal
03.2020 - Current
Manager/Server/Cashier
A&W
06.2018 - Current
K-12 -
Frankfort-Elberta Area Schools
Psychology (BA) -
Southern New Hampshire University