Kyla J. Douglass
Summary
I am seeking steady employment to increase my skills and gain valuable workplace experience.
Pursuing full-time role that and allows me to put my customer service and organizational skills into effective action
Overview
8
8
years of professional experience
Work History
Server, Front-of-House Manager, and Team Lead
Famous Mike's of Macon
10.2021 - 11.2023
- Performed tasks expected of waitstaff, including taking orders, serving food, and managing customer relations
- Supervised front-of-house staff to ensure smooth daily operations
- Led and trained team members in customer service best practices
- Managed customer concerns and resolved issues to ensure satisfaction
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Permaculture Specialist and Horticulturalist
Sanctuary Gardens
01.2019 - 09.2021
- Designed and implemented sustainable permaculture systems
- Managed garden beds, including planting, pruning, and maintaining various plants
- Developed soil health and water management strategies
- Conducted landscape design with a focus on ecological balance
- Collaborated with clients to create eco-friendly garden spaces
- Cataloged several breeds of iris flowers
- Specialized in iris and flower cultivation and research
Owner and Operator
Verna Coras Antiques and Collectibles
01.2016 - 12.2018
- Managed daily operations of the business
- Handled social media marketing to increase brand visibility
- Utilized Microsoft Excel for inventory tracking and reporting
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
Associate of Arts - Business Management
Central Georgia Technical College
Macon, GAGED -
Central Georgia Technical College
Macon, GA06-2014
Skills
- Customer Service Proficiency
- Skilled in Microsoft Office Applications
- Prioritization and Scheduling
- Analytical Problem-Solving
- Collaborative Team Member
- Adaptable Learner
- Content Promotion Expertise
- Regulatory compliance
- Point of sale operation
- Guest relations management
Timeline
Server, Front-of-House Manager, and Team Lead
Famous Mike's of Macon
10.2021 - 11.2023
Permaculture Specialist and Horticulturalist
Sanctuary Gardens
01.2019 - 09.2021
Owner and Operator
Verna Coras Antiques and Collectibles
01.2016 - 12.2018
Associate of Arts - Business Management
Central Georgia Technical College
GED -
Central Georgia Technical College