Brien Keck
West Memphis,AR
Summary
Dedicated Parts Counter Associate focused on maintaining high standards of compliance and service while exceeding sales objectives. Reliable professional dedicated to overcoming any challenge and supporting all business needs as part of first-rate team.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Southern Thunder Harley-davidson
Southaven, MS
04.2024 - 09.2024
- Inspected incoming parts to ensure conformity with invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Provided customers with technical advice regarding parts information and availability.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Responded to inquiries from internal staff members about part specifications or availability.
- Collaborated with department's management for optimizing processes on special projects.
Commercial Manager
AutoZone
Memphis, TN
11.2022 - 04.2024
- Managed customer relationships to ensure satisfaction with services provided.
- Coordinated activities between various departments to ensure timely completion of projects.
- Maintained an up-to-date database of current customers and potential leads.
- Provided training and mentorship to junior team members on best practices in commercial operations.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals.
Technician
Upper Edge Technologies
West Memphis, AR
03.2022 - 11.2022
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced defective components or parts as needed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Parts Specialist
BMW of Tulsa
Tulsa, OK
03.2021 - 03.2022
- Addressed inquiries from internal staff regarding part specifications and availability.
- Coordinated shipping arrangements for outbound orders as needed.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Supported service department by expertly pulling parts and updating records.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Closing Manager
Oreily's Auto Parts
Tulsa, OK
07.2020 - 03.2021
- Managed the store closing process, ensuring all tasks were completed in a timely manner.
- Organized and delegated tasks to staff members for closing activities such as restocking shelves, cleaning, and organizing merchandise.
- Ensured all employees adhered to company policies regarding customer service and safety standards.
- Maintained a clean work environment by delegating cleaning duties among staff members during closing shifts.
- Resolved customer complaints in a professional manner while upholding company standards of quality service.
- Reconciled cash registers at the end of each shift and ensured that all funds were properly accounted for.
- Verified security system was activated before leaving the premises.
Territory Sales Manager
Oreilly Auto Pats
Tulsa , OK
01.2018 - 07.2020
- Developed and implemented sales plans to achieve regional goals.
- Created and managed relationships with key customers in the region.
- Analyzed customer feedback to identify potential opportunities for increasing sales.
- Conducted market research to identify new business opportunities within the territory.
- Prepared weekly and monthly reports on sales performance against targets.
- Identified areas of improvement for customer service strategies within the region.
- Resolved customer complaints promptly by providing accurate information about products or services.
Education
High School Diploma -
West Memphis Sr High
West Memphis, ARSkills
- Suggestive Selling
- Technical knowledge
- Inventory Management
- Inventory Auditing
- Verbal and written communication
References
References available upon request.
Timeline
Parts Specialist
Southern Thunder Harley-davidson
04.2024 - 09.2024
Commercial Manager
AutoZone
11.2022 - 04.2024
Technician
Upper Edge Technologies
03.2022 - 11.2022
Parts Specialist
BMW of Tulsa
03.2021 - 03.2022
Closing Manager
Oreily's Auto Parts
07.2020 - 03.2021
Territory Sales Manager
Oreilly Auto Pats
01.2018 - 07.2020
High School Diploma -
West Memphis Sr High
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