Steven Zeronski
IT
Rockaway,New Jersey
Overview
11
11
years of professional experience
Work History
Parts Specialist
Celebrity Motorcars
10.2017 - Current
- Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
- Pull parts for techs
- Put quotes together
- Over the counter and commercial sales
- Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to ensure understanding of needs, and supplying parts in a timely manner.
- Assist with parts inventory management through counts and record keeping
Warranty Administrator
Celebrity Motor Cars
05.2017 - 10.2017
- Prepare warranty ROs with accuracy, legibility and compliance to the manufacturer’s warranty policies and procedures as outlined in appropriate manufacturer’s warranty policy and procedure manuals.
- Return improperly completed ROs to the person originating the document for correction and/or completion as necessary.
- Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the ROs.
- Process all claims in a timely manner, as ROs are closed.
- Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
- Maintain and update knowledge of factory recalls, announcements and procedures.
Pickup And Delivery Specialist
Celebrity Motor Cars
12.2015 - 05.2017
- Facilitate the completion of Home Delivery transactions
- Interact with customers, other associates and team members to provide outstanding internal and external customer service.
- Perform a brief and guided condition verification for vehicles being transported
Diesel Technician
Auto Wurks Diesel
07.2012 - 12.2015
- Diagnose, maintain, repair, and install vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, performance parts, and customizations
- Inspecting vehicle engine and mechanical/electrical components to diagnose issues accurately
- Inspecting vehicle computer and electronic systems to repair, maintain and upgrade
- Conducting routine maintenance work aiming to vehicle functionality and longevity
- Performs basic diagnostics to identify source of trouble and makes necessary adjustments to equipment for safe and efficient operation
Parts Associate
Pep Boys
03.2012 - 07.2012
Education
Certificate - Automotive Technology
Lincoln Technical Institute
Union, NJ09.2012
High School Diploma -
Hanover Park High School
East Hanover, NJ06.2011
Skills
- Customer Service
- Troubleshooting
- Automotive Repair
- Inventory Management
- Delivery Coordination
- Problem-Solving Skills
- Customer Needs Assessments
- Suggestive Selling
Languages
Certification
CompTIA A+
Timeline
Parts Specialist
Celebrity Motorcars
10.2017 - Current
Warranty Administrator
Celebrity Motor Cars
05.2017 - 10.2017
Pickup And Delivery Specialist
Celebrity Motor Cars
12.2015 - 05.2017
Diesel Technician
Auto Wurks Diesel
07.2012 - 12.2015
Parts Associate
Pep Boys
03.2012 - 07.2012
Certificate - Automotive Technology
Lincoln Technical Institute
High School Diploma -
Hanover Park High School
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