Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Hi, I’m

Brien Peters

d
Killeen,TX
Brien Peters

Summary

Dynamic Customer Service Representative with a proven track record at Dell, recognized for enhancing customer loyalty through effective complaint resolution and active listening. Skilled in call management and product knowledge, consistently exceeding performance metrics and contributing to team success. Adaptable and dedicated to delivering exceptional customer experiences.

Overview

16
years of professional experience
3
Certifications
1
Language

Work History

Dell
Killeen, Texas

Customer Service Representative
07.2021 - Current

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Adobe
Killeen, Texas

Customer Service Representative
12.2014 - 07.2021

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Amazon
Killeen, TX

Customer Service Representative
12.2008 - 10.2014

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Gary Job Corpse
San Marcos, United States

GED
05.2001

University Overview

Skills

Accomplishments

Accomplishments
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

Sales Manager Certificate

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Martial Arts
  • Crafting and DIY Projects
  • Food Tourism
  • Fundraising Events
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I participate in a variety of outdoor recreational activities
  • Volunteering at local animal shelters and rescue organizations
  • Designing and Printing 3D Models
  • Engaging in food photography and sharing culinary creations on social media

Timeline

Customer Service Representative
Dell
07.2021 - Current

Sales Manager Certificate

06-2019
Customer Service Representative
Adobe
12.2014 - 07.2021

MCAS - Microsoft Certified Application Specialist

08-2013

ACE - Adobe Certified Expert, Photoshop

06-2009
Customer Service Representative
Amazon
12.2008 - 10.2014
Gary Job Corpse
GED
05.2001

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Brien Petersd