Brien Ramales
Utica,MI
Overview
24
24
years of professional experience
Work History
Cosmetic Counter Manager MAC Cosmetics
Macy's
Sterling Heights, MI
04.2022 - 03.2025
- Managed daily operations of the cosmetic counter at a major department store.
- Trained and mentored new staff on product knowledge and customer service techniques.
- Coordinated promotional events to enhance customer engagement and brand visibility.
- Maintained inventory levels and organized stock to ensure product availability.
- Assisted customers with makeup application techniques and product selection.
- Collaborated with vendors to ensure timely delivery of merchandise and supplies.
- Ensured compliance with company policies for health, safety, and sanitation standards.
- Resolved customer complaints in a professional manner.
- Developed and maintained relationships with customers to ensure repeat business.
MAC Cosmetics Specialty Artist
Ulta
Rochester Hills, MI
02.2022 - 03.2022
- Assisted in merchandising displays to showcase beauty products effectively.
- Demonstrated product application techniques to enhance customer understanding and engagement.
- Created innovative makeup looks for customers during consultations and events.
- Collaborated with team members to maintain a clean and organized workspace.
- Researched beauty trends to recommend products that meet customer needs.
- Trained new staff on product knowledge and customer service standards.
- Collaborated with clients to develop custom artwork that met their needs.
Client Serices Manager
Sephora USA
Clinton Township, MI
08.2019 - 02.2022
- Coordinated client consultations to assess needs and recommend beauty products.
- Managed customer inquiries and resolved service issues efficiently.
- Trained staff on product knowledge and customer engagement techniques.
- Oversaw client feedback collection to enhance service quality.
- Implemented strategies to improve overall client satisfaction ratings.
- Responded promptly to any escalated customer service issues.
- Monitored team performance metrics against established goals for customer service delivery.
- Provided regular reporting and wrap-up analyses using various data points.
- Provided guidance to team members on how to handle difficult situations with clients.
- Directed and motivated staff by reviewing work and providing constructive feedback.
MAC Cosmetics 3rd Key Manager
MAC Cosmetics Macy's Somerset/Lakeside
Troy/Sterling Hieghts , MI
08.2001 - 08.2019
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance team performance and customer service skills.
- Managed inventory levels, coordinating restocking processes for optimal product availability.
- Developed staff schedules, balancing labor needs with business demands effectively.
- Implemented loss prevention strategies, minimizing shrinkage and improving security measures.
- Conducted regular team meetings to communicate goals and address operational challenges.
- Collaborated with management to streamline processes and improve operational efficiency.
- Assisted in visual merchandising, maintaining store presentation standards to enhance customer experience.
- Opened and closed store in absence of senior managers.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating and securing desired products.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
- Analyzed financial data to identify trends or opportunities for improvement.
- Conducted regular inventories to maintain accurate stock levels.
- Assisted with recruiting, interviewing and onboarding new staff members.
- Maintained accurate records of daily sales transactions and inventory levels.
- Trained new employees on store policies, procedures and daily operations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
Education
MIchigan College of Beauty
Troy, MI08-1998
References
References available upon request.
Timeline
Cosmetic Counter Manager MAC Cosmetics
Macy's
04.2022 - 03.2025
MAC Cosmetics Specialty Artist
Ulta
02.2022 - 03.2022
Client Serices Manager
Sephora USA
08.2019 - 02.2022
MAC Cosmetics 3rd Key Manager
MAC Cosmetics Macy's Somerset/Lakeside
08.2001 - 08.2019
MIchigan College of Beauty