Taylor Cox
Los Angeles,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.Polished Cosmetic Counter Manager with 6 years in customer service and cosmetic excellence. Proven track record of customer service and sales supported by in-depth knowledge of cosmetics. Created visually appealing displays, followed trends to optimize inventory and monitored associates to increase sales for department.
Overview
2025
2025
years of professional experience
Work History
Mac Cosmetic Counter Manager
Macys Department Store
03.2022 - 06.2024
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff.
Beauty Advisor
Sephora
3 2022 - 02.2023
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
- Escorted customers to products and pointed out complementary items to boost store sales
- Stayed up to date on store promotions, payment policies and security practices
Beauty Advisor
Ultra Beauty
01.2018 - 02.2020
- Company Overview: City of Los Angeles
- Finalized purchases and processed payments
- Identified customer beauty needs by asking open-ended questions
- Informed clients of current sales promotions to boost sales
- Recommended products aligned with customer desires
- Offered product demonstrations and education to promote benefits and quality
- City of Los Angeles
Education
High School Diploma -
Academy of Makeup And Fashion
Hollywood, CASkills
Service Consultations
Payment Processing
Customer Service
Customer Consulting
Merchandising Knowledge
Time Management
Order Processing
Customer loyalty
Problem-Solving
Upselling Techniques
Timeline
Mac Cosmetic Counter Manager
Macys Department Store
03.2022 - 06.2024
Beauty Advisor
Ultra Beauty
01.2018 - 02.2020
Beauty Advisor
Sephora
3 2022 - 02.2023
High School Diploma -
Academy of Makeup And Fashion
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