Briena Thompson
Horicon
Summary
Dynamic and customer-focused professional with experience at Mayville Golf Club, excelling in beverage preparation and customer service. Proven ability to enhance guest satisfaction through exceptional service and effective communication. Skilled in basic accounting and committed to maintaining safety standards, ensuring a welcoming environment for all patrons.
Overview
4
4
years of professional experience
Work History
Bartender
Mayville Golf Club
04.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
Head Lifeguard
Ymca Of Dodge County
06.2021 - 08.2021
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
Education
No Degree - Sonography
Northeast Wisconsin Technical College
Green Bay, WIAssociate of Science - Dental Hygine
Waukesha County Technical College
Pewaukee, WI05-2029
Skills
- Basic accounting
- Beverage preparation
- Clear and effective communication
- Point of sale systems
- Customer service expertise
Timeline
Bartender
Mayville Golf Club
04.2022 - Current
Head Lifeguard
Ymca Of Dodge County
06.2021 - 08.2021
No Degree - Sonography
Northeast Wisconsin Technical College
Associate of Science - Dental Hygine
Waukesha County Technical College
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