Brienne Gonsalves
San Diego
Summary
Motivated San Diego State University graduate with 23 years of customer service experience seeks a challenging position within the health industry that will allow for career development and growth.
Overview
20
20
years of professional experience
Work History
Access Services Representative
SGH ED
07.2012 - Current
- Create/update patient accounts for new ER and care clinic visits as well as verifying insurances and collecting co-pays and deductibles.
- Train new hires on all job requirements, company policies and procedures.
- Effectively communicate with doctors, nurses, technicians, and management regarding patient insurances and treatment.
- Communicate with insurance companies via e-mail, fax and phone regarding healthcare coverage.
- Problem solving and troubleshooting while utilizing department portable wireless carts.
- Proficient in use of healthcare program Epic and helped train my peers on it as well.
- Trained in basic financial counseling for unfunded patients as well as authorized through Medi-Cal to provide temporary medical coverage for those who qualify.
- Recognized as department employee of the month February 2015
- Assigned title of Key Person acting as interim team lead during shifts where the team lead is not present.
Claims Associate
Wal-Mart Inc.
09.2010 - 04.2013
- Process defective and/or recalled merchandise for credit
- Process hazardous waste in accordance with environmental compliance guidelines.
- Maintain constant communication with vendors and management via e-mail, phone and fax.
- Complete tasks accurately by set deadlines.
- Work with store Asset Protection team in attempt to prevent theft and/or store shrinkage.
Customer Service Rep
Wal-Mart Inc.
05.2005 - 06.2010
- Dealt with customer matters concerning returns, exchanges, and product warranties.
- Sorted out defective merchandise and dealt with recalled products.
- Processed bill payments for Wal-Mart credit cards and utility bills.
- Trained and familiarized new associates with store procedures and expectations including register operations and corporate policies.
- Recognized as front-end associate of the month for the month of January 2010.
Education
Bachelor of Science - Criminal Justice
College of Professional Studies and Fine Arts San Diego State University
01.2008
Skills
- General management skills
- Performance evaluating
- Written correspondents
- Customer service
- Computer savvy
- General office skills
- Leadership focused
- Accounting/bookkeeping
- Organized
Timeline
Access Services Representative
SGH ED
07.2012 - Current
Claims Associate
Wal-Mart Inc.
09.2010 - 04.2013
Customer Service Rep
Wal-Mart Inc.
05.2005 - 06.2010
Bachelor of Science - Criminal Justice
College of Professional Studies and Fine Arts San Diego State University
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