- Crafting and DIY Projects
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Cooking
- I like trying new recipes and food trends
- Enjoy experimenting with different ingredients and flavors in the kitchen
Janet Cockerham
Summary
Dynamic Access Services Representative with a proven track record at Baylor Scott & White Hospital, excelling in patient coordination and communication. Renowned for fostering team collaboration and enhancing patient satisfaction through effective advocacy and problem-solving. Skilled in EPIC charting and dedicated to maintaining regulatory compliance while ensuring quality care.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Access Services Representative
Baylor Scott & White Hospital
06.1992 - Current
- Collaborated with healthcare providers to ensure seamless coordination of access services for patients.
- Provided excellent customer service, consistently receiving positive feedback from patients and coworkers alike.
- Increased team cohesion by fostering open communication among staff members and encouraging collaboration on projects as needed.
- Acted as a liaison between medical professionals and patients'' families, keeping them informed about care plans and progress.
Education
High School Diploma -
Angelica
New York01-1983
Skills
- EPIC charting
- Patient coordination
- Electronic documentation
- Data entry
- Regulatory compliance
- Customer service
- Team collaboration
- Communication skills
- Patient advocacy
- Quality assurance
- Policy compliance
- Problem-solving
- Friendly and outgoing
- Strong empathy
- Team leadership
- HIPAA compliance
- Customer follow-up
- Verbal and written communication
- Patient check-in
- Patient education
- Registration and admissions
- Electronic health records
- Relationship building
- Phone and email etiquette
- Patient registration
- Insurance verification
- Medical terminology
- Appointment scheduling
- Policy understanding
- Insurance billing
- Payment processing
- Eligibility determination
- Information collection
- Intake assessment
- Records maintenance
- EMR
- Pre-admission requests
- Paging systems
- Work quality evaluation
- Scheduling diagnostic procedures
- Registration management
- Medical coding
- Call screening
- Fee collection
- Post-discharge care coordination
- Referral coordination
- Complaint processing
- Privacy regulations knowledge
- Multi-channel communication
- Health insurance knowledge
- Patient feedback management
- Appointment reminders
- Patient identity verification
- Admitting coordination
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Punctual and hardworking
- Calm and effective under pressure
- Reliability
- Excellent communication
- Critical thinking
- Registration and scheduling
- Caring and empathetic
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Documenting and recording information
- Reliability and dedication
- Insurance verifying
- Communicating to patients and families
Accomplishments
02/20/2025
Living your Commitment Sunshine Award Nomination
Certification
CPR
Living Your Commitment 02/2025 from Will Turner President of Baylor Hospital
Award read ,Thank you for your commitment to excellence and your demonstration of what makes Baylor Scott and White Waxahachie a great place to give and receive care. Here's what a patients family member and a team member said about you.-"My husband was scheduled to have an MRI and /i was waiting in the lobby, I got to witness the compassion,professionalism,courtesy and sincere service you rendered to every single individual that entered. The guidance and willingness to help each guest was fascinating to witness. This department certainly sets a high bar of professionalism that us unrecognized at times. This part of why Baylor is recognized throughout the community and other places . You went above and beyond. "Proud to be a part of this hospital." Thank you again for all you do! Will Turner, President
Interests
Timeline
Access Services Representative
Baylor Scott & White Hospital
06.1992 - Current
High School Diploma -
Angelica
Similar Profiles
Madelise GonzalezMadelise Gonzalez
Certified Sterile Processing Technician at Baylor Scott & White HospitalCertified Sterile Processing Technician at Baylor Scott & White Hospital
Andrea E. Barberena-RamirezAndrea E. Barberena-Ramirez
Pharmacy Technician at Baylor Scott & White HospitalPharmacy Technician at Baylor Scott & White Hospital
Analisa CavazosAnalisa Cavazos
Armed Security Guard at Baylor Scott & White HospitalArmed Security Guard at Baylor Scott & White Hospital
SAMANTHA HEATHSAMANTHA HEATH
Health Unit Coordinator at Baylor Scott & White HospitalHealth Unit Coordinator at Baylor Scott & White Hospital
Jared JacksonJared Jackson
Access Services Representative at Baylor Scott & White Memorial HospitalAccess Services Representative at Baylor Scott & White Memorial Hospital