BRIGET BELT
Annville,KY
Summary
Dedicated Referral Specialist with over 14 years of experience in healthcare. Skilled in managing referrals and verifying insurance benefits, contributing to improved patient care coordination and satisfaction. Ready to leverage expertise to enhance operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Referral Specialist
MCKEE MEDICAL CLINIC
10.2011 - Current
- Coordinated patient referrals to specialist services, ensuring timely access to care.
- Managed referral documentation and maintained accurate patient records in electronic health systems.
- Collaborated with healthcare providers to streamline referral processes and enhance patient experience.
- Monitored referral status and followed up with patients to ensure completion of necessary appointments.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Handled telephone communications by offering office information, answering questions, and routing calls to relevant personnel.
Refund Specialist
MCKESSON
01.1999 - 10.2011
- Facilitated efficient processing of customer refund requests, ensuring timely resolutions and compliance with company policies.
- Reviewed and verified transaction records for accuracy, reducing discrepancies in refund processing.
- Collaborated with cross-functional teams to resolve complex refund issues and enhance customer satisfaction.
- Increased customer satisfaction by efficiently processing refund requests and resolving disputes.
- Responded to customer concerns and questions on daily basis.
- Processed high volumes of refund transactions accurately and efficiently.
Education
No Degree - General Studies
Eastern Kentucky University
Richmond, KYNo Degree - Nursing
Midway University
Midway, KYNo Degree - Nursing
Somerset Community College
Somerset, KYSkills
- Insurance verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology
- HIPAA regulations
- Insurance precertification processes
- Customer service
- Problem-solving
- Teamwork
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Task prioritization
- Self motivation
- Heartsaver first aid CPR AED
Certification
STATE REGISTERED NURSE AIDE
Timeline
Referral Specialist
MCKEE MEDICAL CLINIC
10.2011 - Current
Refund Specialist
MCKESSON
01.1999 - 10.2011
No Degree - General Studies
Eastern Kentucky University
No Degree - Nursing
Midway University
No Degree - Nursing
Somerset Community College