Briget Vazquez
Customer Service Specialist
Kansas City,KS
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Bartender
Enzo
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Retail Representative
Boulevard Brewing
04.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales and customer satisfaction through personalized servicing.
Server
Golden Ox Restaurant
09.2021 - 09.2023
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals promptly.
Bartender Shift Manager
Burg And Barrel
09.2020 - 07.2021
- Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Manager on Duty
El Rancho
08.2013 - 08.2020
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
Associate of Arts - Business
Moberly Area Community College
Columbia, MO 08.2016 - 05.2018
Skills
Customer Service
Active Listening
Complaint resolution
Problem-solving abilities
Critical Thinking
Languages
Spanish
Excellent
English
Excellent
Timeline
Bartender
Enzo
11.2023 - Current
Retail Representative
Boulevard Brewing
04.2023 - Current
Server
Golden Ox Restaurant
09.2021 - 09.2023
Bartender Shift Manager
Burg And Barrel
09.2020 - 07.2021
Associate of Arts - Business
Moberly Area Community College
08.2016 - 05.2018
Manager on Duty
El Rancho
08.2013 - 08.2020
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