Brighett Danzey
Somerset,NJ
Summary
At Saint Peter's University Hospital, I excelled as a Switchboard Operator, mastering telecommunications and demonstrating unparalleled empathy. I streamlined administrative tasks, enhancing productivity by efficiently managing high call volumes and improving customer service through empathetic problem-solving, significantly boosting departmental efficiency.
Overview
25
25
years of professional experience
Work History
Switchboard Operator
Saint Peter's University Hospital
11.1999 - Current
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Paging urgent çalls overheard paging system.
- Scheduling and informing appropriate department.
Education
Bachelor - Pschology/Counseling
Pillar College
600 Agpar Drive Somerset NJ 2022
Skills
- Operating switchboards
- Quick-learning
- Telephone operations
- Dependability
- Empathy and patience
- Answering questions
- Strong telephone etiquette
- Appointment Setting
- Excellent verbal communication skills
- Assertiveness
- Call Routing
- Making appointments
- Switchboard Knowledge
- Excellent Phone Demeanor
- Front Desk Operations
- Greeting customers
- Front Desk Management
- Telephone reception
- Client Service
- Telecommunications
- Information assistance
- Emergency Response
Timeline
Switchboard Operator
Saint Peter's University Hospital
11.1999 - Current
Bachelor - Pschology/Counseling
Pillar College
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