Carol Pierson
Canton,IL
Summary
Dynamic and dependable professional with experience as a Switchboard Operator at Graham Medical Group, adept at efficiently routing calls and providing exceptional patient information. Known for strong telephone etiquette and a calm demeanor, I excel in high-pressure environments while maintaining confidentiality and delivering compassionate care.
Overview
9
9
years of professional experience
Work History
Switchboard Operator
Graham Medical Group
12.2023 - 12.2024
- Operated multi-line phone system to route incoming calls efficiently.
- Provided accurate information to patients regarding services and appointments.
- Assisted with administrative tasks, including scheduling and data entry.
- Maintained a professional demeanor while managing high call volumes.
Caregiver/CNA
Private Home Health
03.2016 - 08.2023
- Provided compassionate support to clients in daily living activities.
- Assisted with medication management and adherence to care plans.
- Monitored and documented client health status regularly.
- Developed personalized care strategies based on individual needs.
- Collaborated with healthcare professionals to optimize client outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Education
High School Diploma -
Canton High School
Cabery, ILCertified Nurses Assistant -
Spoon River College
Canton, Illinois 03.2003
Skills
Operating switchboards
Timeline
Switchboard Operator
Graham Medical Group
12.2023 - 12.2024
Caregiver/CNA
Private Home Health
03.2016 - 08.2023
High School Diploma -
Canton High School
Certified Nurses Assistant -
Spoon River College