Carol Pierson
Canton,IL
Summary
Dynamic and dependable professional with experience as a Switchboard Operator at Graham Medical Group, adept at efficiently routing calls and providing exceptional patient information. Known for strong telephone etiquette and a calm demeanor, I excel in high-pressure environments while maintaining confidentiality and delivering compassionate care.
Overview
9
9
years of professional experience
Work History
Switchboard Operator
Graham Medical Group
Canton, IL
12.2023 - 12.2024
- Operated multi-line phone system to route incoming calls efficiently.
- Provided accurate information to patients regarding services and appointments.
- Assisted with administrative tasks, including scheduling and data entry.
- Maintained a professional demeanor while managing high call volumes.
Caregiver/CNA
Private Home Health
Pekin, IL
03.2016 - 08.2023
- Provided compassionate support to clients in daily living activities.
- Assisted with medication management and adherence to care plans.
- Monitored and documented client health status regularly.
- Developed personalized care strategies based on individual needs.
- Collaborated with healthcare professionals to optimize client outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Education
High School Diploma -
Canton High School
Cabery, ILCertified Nurses Assistant -
Spoon River College
Canton, Illinois 03.2003
Skills
Operating switchboards
Quick-learning
Telephone operations
Dependability
Empathy and patience
Strong telephone etiquette
Call routing
Calm demeanor
Switchboard knowledge
Confidentiality
Switchboard operations
Excellent phone demeanor
Greeting customers
Professional communication
Timeline
Switchboard Operator
Graham Medical Group
12.2023 - 12.2024
Caregiver/CNA
Private Home Health
03.2016 - 08.2023
High School Diploma -
Canton High School
Certified Nurses Assistant -
Spoon River College