Precious Wiggins
Memphis,TN
Summary
Adept at clerical support and switchboard operations, I excelled at the Lt. Col. Weathers Jr VA Medical Center by streamlining call management and enhancing customer service. My quick-learning ability and typing skills complemented my role, significantly improving office efficiency. My flexibility in task management and dedication to privacy guidelines underscore my professional achievements.
Overview
10
10
years of professional experience
Work History
Switchboard Operator
Lt. Col. Weathers Jr VA Medical Center
06.2022 - Current
- Connected callers with appropriate professional, department, or business.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Received incoming calls and paged individuals and departments over PA system.
Clerk
Norfolk Southern Railway
02.2018 - 01.2021
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Assisted with onboarding of new employees.
- Input data into spreadsheets and databases.
Medical Receptionist
CSL Plasma Center
07.2014 - 10.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed various administrative tasks by filing, copying and faxing documents.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
East High School
3206 Poplar Ave05-2010
Skills
- Clerical Support
- Operating switchboards
- Flexibility
- Typing skills of 25 WPM
- Quick-learning
- Call transfers
- Message documentation
Timeline
Switchboard Operator
Lt. Col. Weathers Jr VA Medical Center
06.2022 - Current
Clerk
Norfolk Southern Railway
02.2018 - 01.2021
Medical Receptionist
CSL Plasma Center
07.2014 - 10.2017
High School Diploma -
East High School
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