Anne Phipps
Hamilton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Switchboard Operator
Cincinnati Insurance Companies
Fairfield, OH
12.2018 - Current
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
Receptionist
Liberty Veterinary Clinic
Liberty Township, OH
07.2015 - 11.2017
- Assisted customers with account updates, balance inquiries and other related issues.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Performed general administrative duties such as filing documents, photocopying materials.
Legal Assistant
Commonwealth's Attorney Office
Burlington, KY
05.2012 - 08.2015
- Maintained client confidentiality in all matters.
- Assisted with document production and deposition preparation.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Organized exhibits for trial proceedings.
- Answered phones promptly while providing courteous customer service.
President
SCI-Step, Inc.
Mason, OH
03.2004 - 11.2011
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Represented the organization at community events and public forums to promote its mission.
- Established fundraising strategies to increase financial support for programs and services.
- Created a marketing plan to increase awareness of the organization's activities in the community.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
Education
Associate of Applied Science - Paralegal Studies
Beckfield College
Florence, KY05.2013
Skills
- Multi-Line Phone Systems
- Switchboard Operations
- Filing Management
- Excellent Verbal Communication Skills
- Clerical Support
- Message Taking
Timeline
Switchboard Operator
Cincinnati Insurance Companies
12.2018 - Current
Receptionist
Liberty Veterinary Clinic
07.2015 - 11.2017
Legal Assistant
Commonwealth's Attorney Office
05.2012 - 08.2015
President
SCI-Step, Inc.
03.2004 - 11.2011
Associate of Applied Science - Paralegal Studies
Beckfield College