Katherine E. Ford
Gainesboro,TN
Summary
Dynamic professional with extensive experience as a Switchboard Operator at Cookeville Regional Medical Center, excelling in call routing and emergency management. Proven ability to maintain confidentiality while delivering exceptional customer service. Adept at coordinating communication and scheduling, ensuring seamless operations in fast-paced environments. Strong attention to detail and problem-solving skills drive successful outcomes.
Overview
42
42
years of professional experience
Work History
Switchboard Operator
Cookeville Regional Medical Center
Cookeville, TN
11.2024 - Current
- Operated multi-line phone system to connect calls promptly.
- Assisted patients and visitors with inquiries at the reception desk.
- Coordinated communication between hospital departments effectively.
- Managed incoming and outgoing calls with professionalism and clarity.
- Maintained accurate call logs for future reference and training.
- Provided support to emergency response teams during critical situations.
- Handled confidential information with discretion and professionalism.
- Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Routed emergency calls to the appropriate department or personnel.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Ensured that all communication systems were functioning properly at all times.
- Assisted in managing on-call schedules for various departments within the organization.
- Ensured a welcoming environment through friendly interactions with callers.
Legal Secretary
Law Office of Jerry Burgess
Cookeville, TN
05.2002 - 08.2014
- Managed legal documents and case files for various clients.
- Drafted correspondence and legal documents with precision.
- Coordinated scheduling for client meetings and court appearances.
- Assisted attorneys in trial preparation and document organization.
- Conducted research on legal precedents and case law as needed.
- Maintained confidentiality of sensitive client information diligently.
- Communicated effectively with clients regarding case updates and inquiries.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Proofed documents and submitted to attorneys for review.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Coordinated and scheduled meetings and telephone conferences.
- Processed and distributed invoices to bill clients.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Received and disbursed incoming mail.
- Photocopied all correspondence, documents and other printed materials.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Processed summonses, subpoenas and complaints.
- Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
- Routed contracts, agreements and invoices through proper signature process.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Solid Waste Grant Writer
Upper Cumberland Development District
Cookeville, TN
11.2007 - 11.2010
- Researched funding opportunities to support community development projects.
- Drafted grant proposals aligning with organizational goals and community needs.
- Collaborated with project managers to gather necessary program details.
- Edited and revised grant applications for clarity and compliance.
- Maintained relationships with funding agencies and stakeholders.
- Monitored grant requirements and ensured adherence throughout project lifecycle.
- Completed grant applications with supporting documentation to secure funding proposals, grant application narratives and budgets to finalize with development prior to submittal.
Receptionist, Hr Assistant
Aquatech
Cookeville, TN
04.1984 - 09.2000
- Greeted visitors and directed them to appropriate departments.
- Managed incoming calls, routing inquiries to relevant staff members.
- Maintained front desk area, creating a welcoming environment for guests.
- Assisted with administrative tasks, including filing and data entry duties.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Maintained employee records and updated information in HR databases.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
Education
Some College (No Degree) - Electronic Office
Nashville State Community College
Cookeville, TN05-2002
Skills
- Multi-line phone operation
- Call routing
- Emergency call management
- Call log maintenance
- Confidentiality handling
- Customer service
- Communication coordination
- Document management
- Scheduling coordination
- Research and analysis
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Flexibility
- Operating switchboards
- Multi-line phone systems
- Confidentiality
- Answering questions
- Switchboard knowledge
- Call transfers
Timeline
Switchboard Operator
Cookeville Regional Medical Center
11.2024 - Current
Solid Waste Grant Writer
Upper Cumberland Development District
11.2007 - 11.2010
Legal Secretary
Law Office of Jerry Burgess
05.2002 - 08.2014
Receptionist, Hr Assistant
Aquatech
04.1984 - 09.2000
Some College (No Degree) - Electronic Office
Nashville State Community College