Kendra Thomas
Douglas,GA
Summary
Results-driven professional with thirteen years of NDT experience supporting Quality initiatives and eight years in customer service and administrative roles across diverse settings. Demonstrates strong adaptability and interpersonal skills, and thrives in both independent and collaborative environments.
Overview
20
20
years of professional experience
Work History
Switchboard Operator
Coffee Regional Medical Center
Douglas, Georgia
03.2022 - Current
- Operated multi-line phone system, ensuring efficient handling of incoming calls to support facility operations.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Directed patient inquiries to appropriate departments for timely assistance.
- Routed emergency calls to the appropriate department or personnel.
- Maintained accurate logs of calls and messages, enhancing record-keeping for effective information retrieval.
- Monitored and recorded daily phone activity in a logbook.
- Collaborated with medical staff, facilitating clear communication during emergencies to support patient care.
- Provided support to administrative staff by relaying important announcements promptly.
- Trained new operators on switchboard procedures and customer service standards.
- Managed sensitive information with strict confidentiality protocols. with discretion and professionalism.
PSC agent
Smile Doctors Braces
Douglas, Georgia
02.2018 - Current
- Coordinated appointment scheduling and follow-up communications to enhance patient experience.
- Addressed patient inquiries to resolve issues and enhance service quality.
- Built strong customer relationships, supported high satisfaction with services provided.
- Processed payments and managed insurance intake efficiently.
- Responded to client inquiries promptly, maintaining high service standards.
- Provided customer service through clear communication via phone and email, addressing client needs effectively.
- Updated patient records, including insurance details, phone numbers, and addresses.
- Updated patient insurance information, phone numbers, and addresses in the database.
- Achieved established targets through inbound and outbound calling efforts.
X-Ray
PCC Airfoils LLC
Douglas, Georgia
05.2006 - 02.2018
- Operated X-ray machines for radiographs in a manufacturing setting.
- Operated X-ray systems for non-destructive testing applications.
- Conducted quality control tests to identify and resolve defects, ensuring product integrity.
- Inspected images for defects, including cracks and inclusions, to maintain high standards of accuracy.
- Developed x-ray film using chemicals, adhering to established protocols for consistent quality.
- Calibrate/check equipment to perform testing.
- Interpret QA documents and follow standard procedures.
Education
High School Diploma -
Coffee High School
Douglas, GA05-2005
Skills
- Multi-line phone operation
- Insurance verification
- Record keeping
- Effective communication
- Attention to detail
- Time management
- Service improvement
- Quick-learning
- Dependability
- Excellent phone demeanor
Timeline
Switchboard Operator
Coffee Regional Medical Center
03.2022 - Current
PSC agent
Smile Doctors Braces
02.2018 - Current
X-Ray
PCC Airfoils LLC
05.2006 - 02.2018
High School Diploma -
Coffee High School