Brigid Alvarado
EATONTOWN
Summary
Dynamic manager with proven leadership experience, excelling in team development and conflict resolution. Enhanced customer service and marketing strategies, driving business growth. Skilled in time management and proficient in Microsoft Suite, fostering a collaborative environment that boosts employee morale and satisfaction.
Overview
7
7
years of professional experience
Work History
Manager
Baron's Chimney Service
01.2024 - Current
- Led and managed daily operations for a team of technicians and support staff.
- Resolve team conflicts and coach employees on communication and professionalism.
- Answer customer calls, schedule appointments, and coordinate service routes.
- Implemented team building exercises to strengthen workplace culture.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
Lead Server
Alternate Ending Beer Co.
04.2021 - 01.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Supported private events and trained new staff on service expectations.
Lead Bartender
Wet Ticket Brewing
03.2018 - 03.2020
- Kept detailed inventories and assisted with behind-the-scenes operations such as canning and labeling.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Scheduled weekly shifts for bar staff, and ensured shift coverage.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Associate of Arts - English
Union County College
Cranford, NJ05-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Food safety knowledge
- Conflict resolution
- Goal setting
- Proficient in Microsoft Suite
Timeline
Manager
Baron's Chimney Service
01.2024 - Current
Lead Server
Alternate Ending Beer Co.
04.2021 - 01.2024
Lead Bartender
Wet Ticket Brewing
03.2018 - 03.2020
Associate of Arts - English
Union County College
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