Brigid Clarke
Indianapolis,IN
Summary
High-energy Administrative Coordinator specializing in cross-departmental synergy and agile team support. Skilled in navigating shifting priorities to pivot and provide seamless coverage where needed most. Dedicated to streamlining operations and managing complex budgets to produce top-tier corporate events and experiences that drive team engagement and efficiency.
Overview
10
10
years of professional experience
Work History
Administrative Support Coordinator, Curriculum
Indiana University School of Medicine
Indianapolis, IN
06.2023 - Current
- Coordinate administrative processes to streamline operations and improve team efficiency.
- Manage scheduling for departmental meetings, ensuring timely communication and resource allocation.
- Develop system for onboarding new staff, enhancing consistency and ensuring new curriculum team members receive communications and invitations efficiently and as scheduled.
- Collaborate with support coordinators revise electronic filing system, increasing document retrieval speed and reducing physical storage needs.
- Liaise with stakeholders to gather feedback on administrative services, driving continuous improvement initiatives.
- Assist in budget tracking and expense reporting, maintaining accuracy in financial documentation.
- Organize events and workshops, facilitating knowledge sharing and collaboration among staff and faculty members, ensuring smooth execution and attendee participation and satisfaction.
- Manage travel arrangements for colleagues including flights, accommodations, and transportation logistics, adhering to budget constraints colleague preferences.
- Boost office morale by organizing with team members to host social events such as holiday parties or team lunches.
- Contribute to the development of new policies or procedures that improved overall workflow efficiency within the administrative team.
- Provide top-notch customer service skills when interacting with both internal staff/faculty members and IUSM students.
- Manage calendars for multiple colleagues, effectively arranging appointments and preventing scheduling conflicts.
- Resolve issues through active listening and open-ended questioning, escalating major problems to appropriate team members.
- Strategically develop agendas, correspondence and presentations that adhere to IU School of Medicine and MSE department branding, dependant upon event, ensuring a unified institutional voice throughout communications.
Manager, Marian University Student Health Center
Marian Universtiy
Indianapolis, IN
07.2016 - 05.2023
- Collaborated with cross-department teams to enhance the student experience in all aspects of collegiate life.
- Developed and implemented strategic initiatives to improve student engagement and retention rates..
- Mentored junior staff within the Student Success and Engagement Department, fostering professional development and enhancing both individual and team performance.
- Streamlined administrative processes, reducing response time for student inquiries and support services.
- Collaborated with academic departments to align strategic goals with Marian University's institutional priorities.
- Maintained professional, organized, and safe environment for employees and patrons: Reorganized and realigned The Student Health Center both physically and procedure wise to accommodate and function efficiently during a global pandemic.
- Developed and maintained relationships with colleagues, parents, students and suppliers through account development.
- Refined outreach initiatives to better resonate with a broad student demographic, serving as a catalyst for cultural alignment and strengthening the trust-bond across our clinical staff.
- Streamlined workflows by identifying bottlenecks in existing, canned systems and implementing appropriate solutions in regards to our "customer base", being the students.
- Fostered partnerships with department leaders, enhancing The Student Health Center's reputation and creating new collaborative events and messaging.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive student relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry parents, students and athletic staff.
Education
Art History
Ball State University
Muncie, INBiology
Wake Technical Community College
Raleigh, NCHuman Biology
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Effective verbal communication
- Efficient file system administration
- Calendar organization
- Streamlining administrative processes
- Reviewing correspondence for accuracy
- Budget management and expense tracking
- Travel coordination
- Effective team collaboration
- Service excellence
- Problem-solving
Timeline
Administrative Support Coordinator, Curriculum
Indiana University School of Medicine
06.2023 - Current
Manager, Marian University Student Health Center
Marian Universtiy
07.2016 - 05.2023
Art History
Ball State University
Biology
Wake Technical Community College
Human Biology
Ivy Tech Community College of Indiana