Brigid Fahey
Springfield,Illinois
Summary
With a background in creating warm and welcoming environments for guests, I leverage my excellent communication and organizational skills to ensure smooth operations. My proven track record in providing personalized service allows me to adpat to new situations quickly and effiecntly.
Overview
4
4
years of professional experience
Work History
Host| Food Runner| Food Expediter
Chillis
09.2024 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess, To Go Order, Food Runner, Food Expeditor
Outback Steakhouse
06.2023 - 09.2024
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Answered customer questions about hours, seating, and menu information.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
Hostess | To Go Orders | Bussing | Food Expeditor
Finley’s Tap House
10.2021 - 03.2022
- Quality checked foods to go out to tables
- Adding garnishes to foods
- Rolled silverware in free time
- Warmly and promptly greeted guests when they arrived at the restaurant
- Monitored dining room and guest flow to maximize table usage
- Minimize customer wait times
- Prepared tables for customer use, including rearranging seatings and tables to accommodate large groups
- Answered phone calls, booked reservations, and resolved customer service issues
- Assisted waiters with special requests and guest inquiries
Personal Assistant
Cymbal Communications
06.2021 - 08.2021
- Organized records into an online database for easier administration
- Dealing with correspondence and organizing appointments
- Maintain document database
- Help other employees find documents and files
- Helped make sure that documents stored and labeled correctly
- Organizing records
- Invoicing reports
Clerk
Ace Hardware
06.2020 - 07.2020
- Stocking shelves
- Customer service
- Taking inventory
Education
High School -
Sacred Heart-Griffin High School
Springfield, ILSkills
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Coordination
- Problem-solving abilities
- Multitasking Abilities
- Stress Management
Athleticsawards
- Softball, Varsity Letter
- Cross Country, Varsity Letter
- Soccer
- Track & Field
- Volleyball
Timeline
Host| Food Runner| Food Expediter
Chillis
09.2024 - 10.2024
Hostess, To Go Order, Food Runner, Food Expeditor
Outback Steakhouse
06.2023 - 09.2024
Hostess | To Go Orders | Bussing | Food Expeditor
Finley’s Tap House
10.2021 - 03.2022
Personal Assistant
Cymbal Communications
06.2021 - 08.2021
Clerk
Ace Hardware
06.2020 - 07.2020
High School -
Sacred Heart-Griffin High School
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