Brigid Woznicki
Philadelphia,PA
Summary
Accomplished Shift Lead Supervisor at Greyhound Bus Lines, adept in operations management and customer service focus. Spearheaded employee training and problem-solving initiatives, enhancing process efficiency and customer satisfaction. Skilled in cash handling and team leadership, consistently ensuring compliance with DOT and Federal Regulations.
Upbeat, reliable, and dedicated to fostering collaborative work environment. Possesses deep understanding of operational procedures and excels in managing team dynamics and resolving conflicts. Committed to driving productivity and ensuring high standard of service.
Overview
8
8
years of professional experience
Work History
Shift Lead Supervisor
Greyhound Bus Lines
Philadelphia, PA
02.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Directing passengers in the boarding areas, while making announcements about all inbound and outbound schedules.
- Ensuring the validity of all driver credentials.
- Efficiently ensuring that Greyhound motorcoaches are operating in accordance with all DOT and Federal Regulations
- Ground guiding all motorcoaches.
- Rendering aid to the Operation Support Center, via the responsibilities of dispatching to ensure that all open assignments in BOSS have been covered.
- Monitoring and evaluating drivers as it pertains to on-time performance.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced processes by pinpointing shortcomings and working with supervisors and lead managers to resolve.
Front End Manager
Rite Aid Choice Pharmacy III
Philadelphia, PA
08.2016 - 01.2018
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Interviewed, trained, and mentored 7 new employees while being tasked with monitoring progress and writing performance evaluations.
- Worked alongside pharmacists and and pharmacy technicians to ensure adequate drug inventory and the efficient processing of prescriptions.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
District 1199C
Philadelphia, PA06.2015
Skills
- Customer service focus
- Workplace Safety
- Decision-making capabilities
- Employee Training
- Strong verbal and written communication
- Problem-Solving
- Team Leadership
- Creative Problem-Solving
- Cash Handling
- Operations Management
- Schedule Management
- Effective Planning
Timeline
Shift Lead Supervisor
Greyhound Bus Lines
02.2018 - Current
Front End Manager
Rite Aid Choice Pharmacy III
08.2016 - 01.2018
High School Diploma -
District 1199C